Equipping Employees for Challenging Workplace Interactions
Diabetes Australia is the national organisation leading the fight against diabetes, working to support people living with diabetes through advocacy, education, policy development, and community programs.
Committed to providing high-quality support services, Diabetes Australia continually invests in the development of its workforce to ensure employees have the skills, confidence, and resources needed to effectively navigate complex workplace interactions and support those they serve.
To strengthen these capabilities, Diabetes Australia partnered with MCI Solutions to deliver training in Managing Aggressive Behaviours and Accidental Counsellor Education.
The challenge
As part of its commitment to continuous improvement, Diabetes Australia identified an opportunity to further enhance the capability of its workforce through targeted professional development.
With employees regularly engaging in sensitive conversations and supporting individuals facing challenging circumstances, the organisation sought practical training that would strengthen existing systems while equipping staff with additional tools and strategies to manage complex interactions confidently and professionally.
The solution
MCI Solutions delivered customised training programs in Managing Aggressive Behaviours and Accidental Counsellor Education, tailored to the needs of the Diabetes Australia team.
The training provided employees with practical techniques, resources, and frameworks that could be applied immediately in their everyday roles. Designed to be relevant and accessible, the programs focused on building confidence, enhancing communication skills, and supporting employees to navigate challenging situations more effectively.
Flexibility was also a key component of the solution, enabling Diabetes Australia to integrate training materials into its own internal systems and extend learning opportunities across the broader workforce.
The results
The training was well received across the organisation, with feedback highlighting both the quality of the learning experience and the practical value of the content.
Participants reported increased knowledge and greater confidence in managing challenging conversations and workplace situations, helping to strengthen capability across the team and support ongoing professional development goals.
Find out more
Explore how MCI Solutions can help your workforce build the confidence and skills to navigate challenging workplace conversations and behaviours.