Simplify the complex with technical

writers at MCI Institute

Discover the transformative power of technical writers as they bridge the gap between tech expertise and user understanding.

technical writer in Australia

Technical writing made simple

Communicating complex technical information to your team in simple terms can be tricky, for organisations of all sizes.

It requires good writing skills, excellent communication, and an understanding of the different ways people learn information.

Our technical writers are the bridge between subject matter experts and end-users, ensuring that critical information is conveyed accurately and your organisation operates smoothly and successfully.

Discover how you can enhance user experience, reduce support calls and inquiries, and foster team and client satisfaction.

The MCI Solutions difference

Precision refined

Precision Refined

Our technical writers deliver top-notch quality, accuracy, and clarity, leaving no room for errors or confusion.

Industry insights

Industry Insights

Our skilled technical writers possess vast expertise spanning technology, healthcare, finance, and engineering, ensuring a tailored approach to your industry’s unique demands.

Customised solutions

Customised Solutions

We dive deep into your project, crafting customised solutions that align precisely with your specific needs and objectives.

Your voice amplified

Your Voice, Amplified

Collaborating closely with you, we ensure that the technical documents we produce reflect your brand, voice, and style, leaving a lasting impression.

Flexible and scalable

Flexible and Scalable

No project is too grand or complex for us. Our flexible and scalable approach empowers us to tackle projects of any size, ensuring exceptional results every time.

Experience the power of effective communication and streamlined user experience

With the right team of technical writers behind you, you’ll communicate with your intended audience with ease. Our experienced team ensure your terminology, style, and branding is consistent, all while mitigating risk and maintaining professionalism and expertise.

With the technicalities covered by us, you can focus on running your business.

power of effective communication

Our Clients


Need a scalable, cost-effective, virtual solution to team training?

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Explore our Learning & Development services

We have a wide range of services to support your team in their learning and professional development.

What people say about MCI

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Frequently asked questions

What types of technical writing does MCI Solutions provide?

We can provide a range of technical documentation including User Manuals, Instruction Manuals, Technical Reports, Standard Operating Procedures (SOPs), Training Materials, Policies and Procedures, Proposals and RFPs, White Papers, and Technical Articles.

What is the MCI Solutions process when it comes to technical writing?

  • Needs Assessment: We start by conducting a needs assessment to understand our clients’ specific technical writing needs and objectives.
  • Planning and Research: We then develop a detailed project plan and conduct research to gather the necessary technical information and data.
  • Writing and Review: Our technical writers then begin the writing process, creating draft documents based on the project plan and research.
  • Client Review and Feedback: We then send the draft documents to our clients for review and feedback.
  • Final Review and Approval: Once the revisions are complete, we conduct a final review of the documents to ensure they meet our clients’ requirements and are ready for final approval.
  • Delivery: We deliver the final documents to our clients in the desired format, such as a PDF, Word, HTML.

How does MCI Solutions ensure the technical content produced is accurate and up-to-date?

To ensure the accuracy and currency of technical content, we conduct thorough research using reliable sources, collaborate with subject matter experts, and have a rigorous quality assurance process.

We use version control software to manage changes and continually monitor the accuracy and currency of the content, making updates as needed.

How does MCI Solutions collaborate with clients during the technical writing process?

We maintain open lines of communication through regular meetings and updates, and work collaboratively to identify the audience, purpose, and scope of the project. We also seek client input and feedback throughout the process to ensure the technical content is accurate, clear, and meets their specific needs.

How do you handle revisions and feedback from clients?

We provide clients with a draft of the technical content and ask for feedback to ensure it meets their specific needs. We then work closely with the client to incorporate any requested changes and make revisions as needed. We maintain open lines of communication throughout the revision process to ensure that the final product meets the client’s expectations.

What are the benefits of having a technical writer?

  • Clear communication of complex information
  • Improved user experience and customer satisfaction
  • Compliance with industry standards and regulations
  • Time and cost savings through efficient documentation
  • Consistency in terminology, style, and branding
  • Collaboration and knowledge management
  • Scalability and flexibility in handling projects
  • Risk mitigation through well-documented processes
  • Enhanced training and onboarding for employees
  • Professionalism and expertise in communication quality

Contact Us

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