Writing Policies and Procedures

This course is ideal for anyone needing to learn how to write complex business reference documents such as policies, procedures, user guides and web content.

We’ll introduce you to tried and tested structured writing techniques that will help you write clear, concise and consistent documents. More effective documentation means your readers will be able to quickly find and understand the information they need to act, saving everyone time and effort.


Duration: 2 days

Learning outcomes

At the end of this program you will be able to:

  • Establish a writing framework
  • Use a structured writing approach
  • Write effective and consistent processes, instructions and policies
  • Present information effectively for results
  • Use MS Word tools to help structure your writing

Upcoming Sessions

There are currently no openings available for this course.
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