Working with Distressed and Vulnerable People

This workshop equips frontline employees to understand boundaries in their role and provide appropriate support and referral pathways for distressed clients and stakeholders.

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Snapshot

Format: Face-to-face

Duration: 3.5 hrs or full day

Audience: All employees

Learning Outcomes

  • Identify and understand vulnerability and distress in people
  • Learn strategies to manage a difficult conversation
  • Know and stay within the limits and boundaries of your role
  • Identify risks of suicide and self-harm and escalate safely
  • Self-care during and after difficult interactions

Note: This is a closed course. Please contact us for more information.

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