Conflict De-escalation Strategies

Front-line employees often face challenging interactions with clients.

This course offers practical de- escalation techniques to manage difficult, or aggressive behaviours, effectively. Participants will learn how to handle these situations calmly, ensuring both client satisfaction and their own emotional well-being.

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Format: Virtual or Face-to-face

Duration: 3 hrs

Audience: Front-line staff, customer service representatives, and professionals who frequently interact with the public

Note: This is a closed course. Please contact us for more information.

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