Difficult Conversations

Preparing for and conducting difficult conversations confidently and effectively.

Research shows that as many as 50% of people would do almost anything to avoid a difficult conversation at work. However, the longer you avoid them, the more challenging and emotionally charged they tend to become.

For people leaders, mastering difficult conversations is crucial for promoting a healthy and high-performing work environment. To be effective in your role, you may need to introduce unpopular changes and address performance issues, inappropriate behaviours, and other sensitive topics with skill and tact.

Facilitator

Elisa Walther

Principal consultant psychologist

BA (Psych) MA (Psych) MAPS

Elisa is a highly experienced psychologist with 25 years experience consulting to and working within SME’s as well as large organisations. Elisa has a long-standing passion around creating flourishing work environments and has extensive experience developing and implementing workplace interventions to help support the psychological health and sustainable productivity of individuals, teams and organisations.

Snapshot

Duration: 90 minute virtual workshop

Date: 25 February 2025

Time: 13:00 – 14:30 AEDT

Cost: $225 per person including GST

Learning outcomes

  • Understand different types of difficult conversations
  • Overcome avoidance and personal barriers to difficult conversations
  • Use proven techniques to prepare for and conduct a difficult conversation effectively and respectfully
  • Identify ways to stay focused on the issue at hand and avoid “red herrings”
  • Implement follow-up actions and monitoring

Course Outline

Download course outline
  • Different types of difficult conversations
  • Common barriers to conducting difficult conversations
  • Preparing for difficult conversations
  • Conducting effective and respectful conversations
  • Follow-up steps to support accountability and action taking

Upcoming Sessions

Date Time (AEDT) Location Available Spaces Cost
25 February 2025 01:00 pm - 02:30 pm ONLINE 48 $225.00
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