eLearning Module – Serving People with Disability
Enhance your team’s customer service with comprehensive and easy-to-access training in our inclusive program!
Did you know 1 in 5 Australians, more than 4 million people, live with a disability?
If your organization is not appropriately engaging people with disability, your customer experience strategy is incomplete.
And if your team isn’t able to interact with different people effectively, you may risk providing your customers a bad experience.
At MCI Solutions, we can help your employees confidently deliver great service to your customers, including people with disability, and enhance your business’ reputation.
We have designed the Serving People with Disability program in collaboration with small and medium businesses and APM – Australia’s largest Disability Employment Services provider.
Our training looks at the common challenges people with disability face so your employees can better understand the needs of your customers.
This includes people with physical or visible disability and disabilities which may not be obvious when you first meet a customer.
Proven Learning Techniques
Serving People with Disability in delivered through MCI Solution’s 4L Instructional Design Methodology.
Inclusive Practice | Immersive Scenarios
The immersive scenarios engages our emotional and cognitive learning processes.
Using discrete skills, it promotes self-reflection and provides employees with immediate – and long-term feedback.
Enhance your team today
Contact us today for a free demo of our training program and learn more about how we can give your team the confidence and knowledge to succeed with inclusive customer service.