Conflict Management

Difficult situations are inevitable. This course will help you to understand the mechanisms at play when you’re in a difficult situation. You’ll learn and practise behaviours that will navigate you through the tough times and help you avoid them in the first place. The program explores a number of techniques that allow you to take the initiative to change a difficult situation.


Duration: 2 days

Learning outcomes

At completion of this course, participants will be able to evaluate and implement the following:

  • Identify the elements of a difficult situation
  • Analyse what works and doesn’t work when dealing with difficult situations
  • Describe your reactions to difficult situations and how they shape outcomes
  • Use listening, paraphrasing and questioning to ensure you understand the other person’s perspective
  • Apply assertive techniques to respond to difficult work place situations
  • Define conflict and identify your style in conflict situations
  • Apply a process for resolving workplace conflicts

Upcoming Sessions

There are currently no openings available for this course.
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