White Papers

Let’s beat The Forgetting Curve! Here is a fabulous guide from one of our exclusive partners – Mindmarker. It’s a really practical set of guidelines that will walk you through each of the crucial steps needed to determine your reinforcement objectives, close the 5 reinforcement gaps and achieve the 3 phases of behavior change.   […]

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Rolling out Office 365 is pretty simple but using it to transform the way your organisation does business requires a paradigm shift, effective planning and getting employees to fundamentally change the way they work. Download the brochure to understand how we engage best practices and the right people to support you on this journey.

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Key learnings about compliance that are critical to every organisation. This white paper contains valuable results of a quantitative MCI survey and literature review to define compliance, gauge its importance and examine what it means to have and maintain a culture of compliance.

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The MCI team have dug into the world of Windows 8, and share their verdict on Microsoft’s productivity vision, the new user interface, its ease of use and more. This white paper addresses implications for Bring Your Own Device (BYOD) and how your organisation can capitalise on the opportunities presented by Windows 8.

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Based on recent experiences in contact centres, this white paper highlights the real, and often hidden, challenges facing team leaders and provides proven solutions, both strategies and actions, needed to build and maintain a high-performing team. It takes the reader on a journey to transform their team from good to great.

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Organisational problems linked to poor documentation range from poor productivity, lost profits and brand damage to litigation, closures—even major catastrophes. This white paper addresses the many issues involved.

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All organisations train their people — but few align learning with business goals, and even fewer run their learning function as a business imperative. Organisations that do outperform their competitors. This white paper from the Cape Group examines the benefits of such alignment and the common mistakes made when attempting to do so, supported by case study examples.

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This research, commissioned by MCI, examines the corporate learning landscape in Australia in 2013. It discusses key issues facing L&D professionals, including training ROI, key employee attributes, and whether a skills shortage really exists in Australia. It includes implications from the research for learning practitioners.

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Blended Learning means different things to different people and even experts can’t agree on what the term means. This white paper from Cegos Asia Pacific and MCI explores the drivers behind blended learning, its key elements, and how to get the ‘blend’ right for your people.

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In this white paper, we investigate a broad range of recent executive leadership research and theory to identify the specific qualities that C-level leaders need to succeed. Learn about intrinsic factors that are part-and-parcel of any leader achieving success—as well as the surprising external influences.

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At MCI we pride ourselves on driving Knowledge and Productivity Improvement (KPI). This white paper explores what KPI is and how organisations can leverage the promise of learning and use of information to create a change-ready workforce.

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Up to 70% of organisational change projects fail—from restructures and mergers, to system or technology implementations, new processes, transformation projects and more. This white paper explores both the academic literature and what happens in the real world to answer important questions about change in Australian workplaces.

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