Posted On May 15, 2017

Driver For Change

The operation of the standing agreement involves 60 contract and project managers within the agency alongside 100 engineering staff from over 70 local government areas throughout the state. Since its introduction in 2008, the agreement’s operation had been inconsistent in terms of administration and the availability of engineering capability across councils.

The agency undertook a two-year consultation with councils to examine how the agreement could be improved to address these inconsistencies. The identified improvements impacted key tools used by the parties, as well as reporting requirements, and sought to create a closer working relationship between the agency and councils.

What We Delivered

MCI was engaged by the agency to develop and implement a change management implementation program to effect the agreement improvements, incorporating education and relationship-building between the agency and council staff.

To do this, MCI:

  • Developed the Change Management and Training Strategy, which incorporated:
    • Consultation with stakeholders and subject matter experts
    • Audience analysis
    • Comparison of current state with desired future state
  • Recommended the learning approach to introduce and explore change with agency and council staff in a workshop environment
  • Prepared all workshop materials including facilitator guide and resources, participant guide and participant job aids
  • Delivered a pilot workshop, incorporating feedback into the final version
  • Undertook joint delivery of 18 workshop with agency representatives in nine locations throughout the state.

Business Impact

The change implementation strategy developed by MCI and the agency saved hundreds of thousands of dollars in the year following its implementation. Stronger working relationships were also developed between agency and council staff across the state.

MCI was selected by the agency—through an open, competitive procurement—to develop and deliver a program introducing subsequent agreement changes to council and agency staff. Work on this project is currently underway.

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