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Helping to put education within your reach

Smart and Skilled is a reform of the NSW Vocational Education and Training system. It’s helping people in NSW get the skills they need to find a job or advance their current careers. Smart and Skilled courses provide eligible students with:

  • An entitlement to government-subsidised training up to and including Certificate III and,
  • Government funding for higher-level courses (Certificate IV and above) in targeted priority areas.

We are an approved provider of Smart and Skilled NSW subsidised courses across most regions of NSW, including the greater Sydney Metro region. With Smart and Skilled, you have more choice when selecting courses.         

Courses available

Current qualifications being delivered by MCI Solutions, that are eligible for NSW Smart and Skilled Funding: 

Certificate III

Building on the skills needed in customer service positions, this certificate provides you with the skills and knowledge to deliver the highest level of service and enhance your product knowledge. With tools and strategies required to deal with client complaints and how to work well within teams, you will have an added edge to manage your work effectively and efficiently.

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Certificate IV

This is Australia’s leading qualification for office administration, personal assistants and project assistant roles.  This highly valued qualification gives you the leading edge you need for stepping up in your career to take on more responsibilities.

MCI Solutions is well known for our experienced facilitators who have deep expertise in business administrative roles and you are able to guide you as you acquire additional skills.

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The Certificate IV in Customer Engagement provides you with the skills you need to be effective in your role as you lead your team towards attaining their goals.  The best teams are a delicate balance of strong personalities and hidden talents. It takes understanding, empathy and perception to know how to bring out the best in each individual to get projects finished.

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This qualification is one of Australia’s most sought-after leadership qualifications.  This is your opportunity to gain the skills and knowledge that you need to set direction, be proactive and build your team so that it functions at a high level.

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This is your opportunity to combine your use of project management tools with proven techniques to become an important asset to any team. After completing this course, you will develop a deeper appreciation of the project life cycle so that you are able interpret the steps your team needs to take to get work done in an efficient and productive way.

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Leaders never stop learning!  In this qualification program you learn how to make your work more meaningful and promote innovation within the workplace. We provide you with the tools necessary to plan project timelines and enhance customers’ experiences.

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MCI Solutions’ Diploma of Training Design and Development is created for experienced trainers who are looking to develop advanced skills in designing learning programs, delivering training and conducting assessment.  It covers the full learning cycle and is your gateway to exciting possibilities for career progression.

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This highly respected qualification is your step forward in this key business function. Gain theoretical knowledge to lead colleagues and complete important goals with ease. This diploma reinforces management skills for those who have been placed in key roles. If you are responsible for outcomes and team performance, it is important to learn how to navigate and assess the risks and costs involved in any project.

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Advanced Diploma

The efficiency of education is that you can learn from the failures, success and stamina of others. By reviewing success stories from other key players in industry, you will uncover new ways to motivate teams, manage finances and develop strategic plans.

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Eligibility Criteria

If you are...

  • 15 years old or over
  • No longer at school
  • Living or working in NSW
  • An Australian citizen, Australian permanent resident, humanitarian visa holder or New Zealand citizen

You are probably eligible for subsidised funding through the NSW Governments Smart and Skilled program.

Please click the button below and go to the Smart and Skilled website to check further eligibility requirements:

For corporates

In addition to full qualifications, MCI Solutions is able to offer targeted training in the form of Skill Sets, part qualifications and/or single units of competency to meet industry/organisational needs and is able to apply for funding on their behalf through the NSW Governments Smart and Skilled program (eligibility requirements apply).

We will engage with employers, industry, community groups and job search providers, where applicable, to determine your training needs and select the units of competency that meets those training needs. We are also able to customise this training to suit students and industry needs.

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“We have been working with MCI for the past 4 years. Our participants commented that MCI’s facilitators were incredibly enthusiastic and engaging, whilst providing some very useful insights and tools to assist in holding coaching conversations. MCI’s professional development days are a unique community give back, Denise herself condenses a myriad of information from the conferences she attends into meaningful, impactful information that keeps participants up to date with the latest trends.”
Kylie Perrin - HR Manager - Fujifilm
“MCI has assisted Teachers Health Fund in meeting our formal education development goals for our pipeline of future men and women leaders. As a not-for-profit, getting high value for each learning and development dollar we spend is a priority. The support extended to our organisation from MCI from start to finish is a real credit to them.”
Leanne Jensen-Smith - People & Culture Manager - Teachers Health Hub