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BSB51918 Diploma of Leadership and Management

Leaders never stop learning!  In this leadership and management qualification course you learn how to make your work more meaningful and promote innovation within the workplace. We provide you with the tools necessary to plan project timelines and enhance customers’ experiences.

Our expert facilitators show you how to use a high level of emotional intelligence to communicate effectively and build positive working relationships. Improve your leadership capabilities so that you can make decisions with confidence.

An essential part of being a great leader is the ability to manage operations and prioritise goals.  Your team will appreciate your ability to drive improvements to customer service and to ensure that you are able to manage people performance effectively.


12 months

Flexible Delivery

This is a blended program that includes – face to face delivery as well as own study via the MCI ecampus + work-based learning activities.

Funding Available

Enquire for eligibility

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Nationally Recognised Qualification

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Who should attend this qualification program?

The BSB51918 Diploma of Leadership and Management applies to individuals with various job titles including executive officers, program consultants and program coordinators.

Individuals in these roles may possess substantial experience in a range of settings, but seek to further develop their skills across a wide range of business functions. They apply initiative to plan, coordinate and evaluate their own work and guidance to others within defined guidelines.

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What are the entry requirements?

There are no entry requirements for the BSB51918 Diploma of Leadership and Management. MCI particularly recommends this qualification to those who would like to improve their skillset to:

  • Acquire the qualifications needed to enter the workforce
  • Gain the skills in areas of project work, professional development, managing finances and communicating with team members.

Learning Outcomes


Implement and monitor operational plans

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Enhance their own emotional intelligence


Ensure an excellent customer experience


Apply project management methodology to team work


Establish and manage systems to support innovation

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Manage self-development and work-life balance

Course Structure and Dates

We have selected key subjects that focus on in demand skills for today’s workplace. Informed by our learning and development experts and our industry consultation, the skills learnt are relevant across all industries.

Units and Outcomes

 The units for leadership and management courses online are bundled to ensure learners get the most out of the course as is possible:

Please enter your details below to download the Diploma of Leadership and Management Course Guide:
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Session 1: Developing skills needed for managing and leading

Session 2: Managing personal effectiveness, the safety environment

  • BSBWOR501 – Manage personal work priorities and professional development
    • Manage your own personal effectiveness and better understand the responsibilities of managing and leading others
  • BSBLDR511 – Develop and use emotional intelligence
    • Develop resilience and the capacity to be aware of, control and express one’s emotions and manage interpersonal skills effectively
  • BSBPMG522 – Undertake project work
    • Use practical skills to add value to work and relationships 
  • BSBLDR513 – Communicate with influence
    • Develop communication and influencing skills to operate at a management level
  • BSBLED501 – Develop a workplace learning environment
    • Build a culture of learning to achieve practical work outcomes
  • BSBWHS501 – Ensure a safe workplace
    • Manage the safety environment 

Session 3: Developing and managing plans, work systems and processes

Session 4: Leading and managing individuals and teams

  • BSBINN501 – Establish systems that support innovation
    • Learn how to conceptualise and establish new systems that support and encourage innovation in the workplace.

  • BSBMGT517 – Manage operational plan
    • Develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans.

  • BSBCUS501 – Manage quality customer service
    • Develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.

  • BSBMGT502 – Manage people performance
    • Learn how to manage staff. Development of KPIs and standards, coupled with regular and timely coaching.
  • BSBWOR502 – Lead and manage team effectiveness
    • Lead teams in the workplace and actively engage with the management

  • BSBLDR502 – Lead and manage effective workplace relationships
    • Learn how to exercise considerable discretion and judgement, using a range of problem solving and decision making strategies.

Funding options - NSW Smart & Skilled

NSW now smart and skilled banner

Smart and Skilled is a reform of the NSW Vocational Education and Training (VET) system. It’s helping people in NSW get the skills they need to find a job and advance their careers. Smart and Skilled provides eligible students with: an entitlement to government-subsidised training up to and including Certificate III and government funding for higher-level courses (Certificate IV and above) in targeted priority areas. Management Consultancy International (MCI Solutions) is an approved provider of NSW Smart and Skilled subsidised courses across most regions of NSW, including the greater Sydney Metro region.

“We have been working with MCI for the past 4 years. Our participants commented that MCI’s facilitators were incredibly enthusiastic and engaging, whilst providing some very useful insights and tools to assist in holding coaching conversations. MCI’s professional development days are a unique community give back, Denise herself condenses a myriad of information from the conferences she attends into meaningful, impactful information that keeps participants up to date with the latest trends.”
Kylie Perrin - HR Manager - Fujifilm
“MCI has assisted Teachers Health Fund in meeting our formal education development goals for our pipeline of future men and women leaders. As a not-for-profit, getting high value for each learning and development dollar we spend is a priority. The support extended to our organisation from MCI from start to finish is a real credit to them.”
Leanne Jensen-Smith - People & Culture Manager - Teachers Health Hub


Let us answer your questions.
Contact us to learn more.

Right now, all courses are supported online. Our other short courses and qualifications also have face to face training elements.

– Face-to-face – clients offices/third party locations that suit the size and needs of the group
– Face to face – MCI’s incredible facilities in the Sydney CBD – Level 4, 23 Hunter Street
– Online – via our engaging eCampus that enables participants to learn in their own time and enter a world of current and business focused content.
– Combination of the above as required so that our learners experience a blended approach to improve their performance by gaining new skills and knowledge.

Yes – Our specialist instructional design team is made up of experienced and creative writers and designers so that learners benefit from an engaging and highly interactive program. We listen to what your needs are and how they relate to the overall vision of the business and we ensure that we select the right platform and content to meet these requirements. We ensure that you notice the difference pre- and post-training to generate the organisational changes you need to lift performance to the next level.

Our team of trainers are well known in the industry for their deep knowledge, engaging presence and ability to take their group on their learning journey using a toolkit of activities, games and discussions.

Please enquire for course and training prices. Our public schedule price list offers a variety of courses at a standard price, delivered at our Sydney CBD training venue – Level 4, 23 Hunter Street.

Our bespoke solutions vary depending on your requirements, number of participants and the complexity of the program. Allow us to do a detailed analysis as you brief us on the scope of the project.

Yes, we help you determine who should be trained and whether a nationally recognised certificate or a non-accredited executive skills would be a suitable choice. We can also measure changes in performance via one of the embedding apps that your participants could have access to post-training. Learning is all about measuring change – simply choose which measurement mechanism is appropriate for your needs.

We provide you with the option of our public schedule program in Sydney for certain popular courses. Alternatively, provide some small group coaching for your team so that they receive more individualised attention from our coaches and trainers. Enquire with us and we will help you find the right solution.

  • We offer funding across NSW for full qualifications from Certificate III to Diploma level qualifications
  • We also offer our corporate clients Skill Sets (up to half the qualification) for dedicated classes on client site across NSW
  • Exemptions are available, depending on eligibility.
  • Concessions are available, depending on eligibility (and only for Certificate III and IV courses)

Are you?

1) 15 years old or over?
2) No longer at school?
3) Living or working in NSW?
4) An Australian citizen, Australian permanent resident, humanitarian visa holder or New Zealand citizen?

If you answered ‘Yes’ to all four questions, then you’re eligible to enrol in a government-subsidised course with MCI as we are an approved Smart and Skilled training provider.

Contact us to learn more:

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