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SIR30216 Certificate III in Retail

The nationally recognised SIR30216 Certificate III in Retail will give you a great introduction to the dynamic world of retail, arming you with the skills and knowledge to engage the customer, maintain daily store operations, and deliver on organisational expectations.


You’ll learn how to communicate product information, work effectively in a team environment, use retail technology,and build customer loyalty. Retail workers are dedicated and patient, with exceptional communication and people skills – which are must have skills in any job and industry!

Certificate III

Duration

12 months

Flexible Delivery

This is a blended program that includes – face to face delivery as well as own study via the MCI ecampus + work-based learning activities.

Funding Available

Enquire for eligibility

nationally recognised training
Nationally Recognised Qualification

Our approach

Building, retaining and maintaining total engagement has never been as important as it is now. The global consumer marketplace is becoming increasingly competitive and crowded. 

Who should attend this qualification program?

You will graduate with the skills and qualification to confidently work in a large number of roles, some of them are: 

  • Frontline sales assistant
  • Shop assistant
  • Cashier
  • Customer service representative
  • Retail supervisor
  • Team leader
  • Senior sales assistant

Course outcomes

The SIR30216 Certificate III in Retail prepares you to be competitive in today’s job market. We have selected key subjects that focus on the core skills to help you walk the professional path you’ve chosen. These are informed by our corporate experience and firmly based on what you will truly need and value.job performance and behaviour.

Learning Outcomes

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Build customer relationships and loyalty

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Assist customers with difficulties

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Work effectively in a service environment

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Increase your confidence and knowledge in retail operations

Course Structure

We have selected key subjects that focus on in demand skills for today’s workplace. Informed by our learning and development experts and our industry consultation, the skills learnt are relevant across all industries.

The following units are covered in this course:

MCI-O – MCI Orientation

SIRXCEG001 – Engage the customer

SIRXCEG002 – Assist with customer difficulties

SIRXCEG003 – Build customer relationships and loyalty

SIRXCOM002 – Work effectively in a team

SIRXIND001 – Work effectively in a service environment

SIRXRSK001 – Identify and respond to security risks

SIRXSLS001 – Sell to the retail customer

SIRXWHS002 – Contribute to workplace health and safety

CHCDIV001 – Work with diverse people

SIRXMKT001– Support marketing and promotional activities

SIRXCEG006 – Provide online customer service

BSBINN301 – Promote innovation in a team environment

BSBWOR301 – Organise work priorities and development

Funding options - NSW Smart & Skilled

NSW now smart and skilled banner

Smart and Skilled is a reform of the NSW Vocational Education and Training (VET) system. It’s helping people in NSW get the skills they need to find a job and advance their careers. Smart and Skilled provides eligible students with: an entitlement to government-subsidised training up to and including Certificate III and government funding for higher-level courses (Certificate IV and above) in targeted priority areas. Management Consultancy International (MCI Solutions) is an approved provider of NSW Smart and Skilled subsidised courses across most regions of NSW, including the greater Sydney Metro region.

“We have been working with MCI for the past 4 years. Our participants commented that MCI’s facilitators were incredibly enthusiastic and engaging, whilst providing some very useful insights and tools to assist in holding coaching conversations. MCI’s professional development days are a unique community give back, Denise herself condenses a myriad of information from the conferences she attends into meaningful, impactful information that keeps participants up to date with the latest trends.”
Kylie Perrin - HR Manager - Fujifilm
“MCI has assisted Teachers Health Fund in meeting our formal education development goals for our pipeline of future men and women leaders. As a not-for-profit, getting high value for each learning and development dollar we spend is a priority. The support extended to our organisation from MCI from start to finish is a real credit to them.”
Leanne Jensen-Smith - People & Culture Manager - Teachers Health Hub

FAQ

Let us answer your questions.
Contact us to learn more.

Right now, all courses are supported online. Our other short courses and qualifications also have face to face training elements.

– Face-to-face – clients offices/third party locations that suit the size and needs of the group
– Face to face – MCI’s incredible facilities in the Sydney CBD – Level 4, 23 Hunter Street
– Online – via our engaging eCampus that enables participants to learn in their own time and enter a world of current and business focused content.
– Combination of the above as required so that our learners experience a blended approach to improve their performance by gaining new skills and knowledge.

Yes – Our specialist instructional design team is made up of experienced and creative writers and designers so that learners benefit from an engaging and highly interactive program. We listen to what your needs are and how they relate to the overall vision of the business and we ensure that we select the right platform and content to meet these requirements. We ensure that you notice the difference pre- and post-training to generate the organisational changes you need to lift performance to the next level.

Our team of trainers are well known in the industry for their deep knowledge, engaging presence and ability to take their group on their learning journey using a toolkit of activities, games and discussions.

Please enquire for course and training prices. Our public schedule price list offers a variety of courses at a standard price, delivered at our Sydney CBD training venue – Level 4, 23 Hunter Street.

Our bespoke solutions vary depending on your requirements, number of participants and the complexity of the program. Allow us to do a detailed analysis as you brief us on the scope of the project.

Yes, we help you determine who should be trained and whether a nationally recognised certificate or a non-accredited executive skills would be a suitable choice. We can also measure changes in performance via one of the embedding apps that your participants could have access to post-training. Learning is all about measuring change – simply choose which measurement mechanism is appropriate for your needs.

We provide you with the option of our public schedule program in Sydney for certain popular courses. Alternatively, provide some small group coaching for your team so that they receive more individualised attention from our coaches and trainers. Enquire with us and we will help you find the right solution.

  • We offer funding across NSW for full qualifications from Certificate III to Diploma level qualifications
  • We also offer our corporate clients Skill Sets (up to half the qualification) for dedicated classes on client site across NSW
  • Exemptions are available, depending on eligibility.
  • Concessions are available, depending on eligibility (and only for Certificate III and IV courses)

Are you?

1) 15 years old or over?
2) No longer at school?
3) Living or working in NSW?
4) An Australian citizen, Australian permanent resident, humanitarian visa holder or New Zealand citizen?

If you answered ‘Yes’ to all four questions, then you’re eligible to enrol in a government-subsidised course with MCI as we are an approved Smart and Skilled training provider.

Contact us to learn more:

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