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An innovative approach to nationally recognised qualifications

Let us re-imagine your learning strategy with you so that you include vocational qualifications to develop the leadership pipeline and enhance employee engagement.

Certificate III

The nationally recognised BSB30120 Certificate III in Business will give you a great introduction to the business world.

Business support roles rely on strategic planning and task prioritisation to get the job done. You’ll learn how to contribute to the health and safety of others, how to create and use spreadsheets, design business documents and prepare presentations, and how to work effectively with your colleagues and managers to achieve a smoothly run business.

Some roles the Certificate III in Business course will prepare you for include:

  • Clerical Officer
  • Customer Service Officer,
  • Data Entry Operator
  • Office Manager
  • roject Administrator

The nationally recognised BSB30120 Certificate III in Business (Administration) will give you a great introduction to the business world, arming you with the skills and knowledge to excel at supporting a team’s objective.

Administrative assistants are the foundation of a business, handling many moving parts and challenging situations at once. You’ll learn how to contribute to the health and safety of others, how to create and use spreadsheets and design business documents, organise schedules, and maintain business resources, to maintain a smoothly run business.

You will graduate the Certificate III in Business (Administration)  with the skills and qualification to confidently work in a large number of roles, some of them are: 

  • Office Administrator
  • Executive Assistant
  • Receptionist
  • Data Entry Operator
  • Project Administrator

The nationally recognised BSB30120 Certificate III in Business (Customer Engagement) will give you a great introduction to the business world and arm you with the tools to provide service that keep your customers coming back. Customer engagement is all about goal setting to achieve positive customer experience.

Understanding customer needs and providing qualified advice builds customer loyalty and a brand reputation. You will learn how to use industry essential skills like planning for success, producing documents, working as part of a team, delivering quality service, and managing feedback and complaints, to make it easier for customers to connect with your brand.

Some roles this course will prepare you for include:

  • Executive Assistant
  • Office Assistant
  • Receptionist
  • Customer Service Representative

The nationally recognised SIR30216 Certificate III in Retail will give you a great introduction to the dynamic world of retail, arming you with the skills and knowledge to engage the customer, maintain daily store operations, and deliver on organisational expectations.

You’ll learn how to communicate product information, work effectively in a team environment, use retail technology,and build customer loyalty. Retail workers are dedicated and patient, with exceptional communication and people skills
– which are must have skills in any job and industry!

You will graduate with the skills and qualification to confidently work in a large number of roles, some of them are:

  • Frontline sales assistant
  • Shop assistant
  • Cashier
  • Customer service representative
  • Retail supervisor
  • Team leader
  • Senior sales assistant

The nationally recognised TLI30319 Certificate III in Supply Chain Operations is a great introduction to the world of transport, warehousing and logistics – one of Australia’s fastest growing sectors.

Supply chain operators are efficient and organised with exceptional problem-solving and negotiation skills – which are must-have skills across multiple industries.

Certificate IV

Kick start your career in accounting, formalise your current skill set or start on a path towards university, by learning the principles of accounting and the practical skills to apply them to daily work, with MCI Institute’s FNS40217 Certificate IV in
Accounting and Bookkeeping.

The Certificate IV in Accounting and Bookkeeping qualification offers you a career entry point into the financial services sector. Whether you want to work in accounts, payroll or bookkeeping, this online accounting course will provide you with the qualification, knowledge and skills you need to launch your career.

Some roles this Certificate IV in Accounting and Bookkeeping online course will prepare you for include:
• Accounts Assistant
• Accounts Payable Clerk
• Accounts Receivable Clerk
• BAS Agent
• Bookkeeper
• Payroll Clerk

The Certificate IV in Business qualification is appropriate to any role that has an administrative component as part of its ongoing responsibilities, and has great relevance for a very broad range of industry sectors.

During the Certificate IV in Business online course you will learn to Implement WHS policies, Financial reporting, Desktop publishing, Developing and using complex spreadsheets, How to make dynamic presentations, Analysing and evaluating information, Problem solving and
Basic leadership skills. 

You will graduate the Certificate IV in Business with the skills and qualification to confidently work in a large number of roles, some of them are: 

• Accounts Supervisors
• Executive Personal Assistants
• Office Administrator
• Project Administrator
• Office Manager

The nationally recognised BSB40120 Certificate IV in Business (Administration) qualification is appropriate to any role that has a business service component. The administration specialisation will set you up for career success with advanced business administration skills and the professional qualification to stand out from the pack.

People working in these roles undertake specialist administrative or operational tasks, requiring self-development skills. They harness their communication and technology skills to collaborate with others to meet business outcomes, apply critical thinking skills and resourcefulness to problem-solving, and execute their work with attention to detail.

Business administration roles rely on strategic planning and task prioritisation to get the job done. During the online course, you will learn to organise business meetings, implement workplace information systems, write complex documents, administer projects, and coordinate business resources.

You will graduate from the Certificate IV in Business (Administration) with the skills and qualifications to confidently work in many roles, such as:

  • Accounts Supervisor
  • Executive Personal Assistant
  • Office Administrator
  • Office Manager
  • Project and Program Administrator
  • Business Administrator

The nationally recognised BSB40120 Certificate IV in Business (Operations) qualification is appropriate to any role that has a business service component. The operations specialisation will give you the tools to develop operational practices to leverage against the competition – a highly sought-after skillset by industry.

People working in these roles undertake specialist administrative or operational tasks, requiring self-development skills. They have strong communication and motivation skills, and the ability to critically analyse situations and solve problems. Quality control is at the forefront of their thinking. Business operations personnel use their understanding of internal and external customers to deliver business outcomes.

Business operations roles rely on strategic planning and task prioritisation to get the job done. During the online course, you will learn to apply critical thinking to work practices, implement communication strategies, coordinate recruitment, develop business and marketing plans, and apply risk management processes.

You will graduate from the Certificate IV in Business (Operations) with the skills and qualifications to confidently work in many roles, such as:

  • Team Leader
  • Accounts Manager
  • Office Administrator Operations Officer
  • Business
  • Project or Program Supervisor
  • Business Operations Manager

The nationally recognised CHC41115 Certificate IV in Employment Services open up the possibility of a career as a:

  • Employment Consultant
  • Employment Specialist
  • Workplace Employment
  • Specialist and Employment Manager

The nationally recognised FNS41820 Certificate IV in Financial Services qualification will develop your knowledge and application of broad-ranging business activities in the financial services industry.

There is demand for qualified employees in the financial sector, with good opportunities for advancement. Communication, organisation, and risk management are at the heart of delivering effective customer service. From working with client on a personal level to secure funds, to managing corporate finance for shareholders and making investment decisions, the role of financial services is to plan to achieve specific financial goals.

This online course will teach you how to manage priorities, design and use spreadsheets, and build sustainable business relationships. You will learn how to implement professional practices, prepare budgets, perform reconciliations, and interpret financial markets information. Your knowledge of financial products and services will be developed so you can make recommendations and coordinate a small business customer portfolio.

You will graduate from the Certificate IV in Financial Services with the skills and qualifications to confidently work in many roles, such as:

• Banking Sales Consultant
• Credit Manager
• Credit Officer
• Finance Sector Team Leader
• Financial Markets Administrative
Officer

With the nationally recognised BSB40420 Certificate IV in Human Resource Management qualification you will gain the skills and knowledge you need to improve human resource functions and performance management within large, medium and small operations.

People working in the field of human resources are interested in achieving business goals by supporting employees to reach their potential. They undertake specialist tasks, requiring effective interpersonal skills. They draw upon their organisational and administrative skills to maintain employee records, process payroll, resolve issues to optimise company operations.

Human Resource professionals are in demand. You’ll learn how to select and recruit candidates, manage effective workplace relationships, conduct research and analysis, implement and monitor workplace policies and procedures, and develop risk management processes.

You will graduate from the Certificate IV in Human Resource Management with the skills and qualifications to confidently work in a large number of roles across industry sectors, such as:

Some roles this Certificate IV in Human Resources online course will prepare you for include:

  • Human Resources Assistant
  • Human Resources Administrator
  • Human Resources Officer
  • Human Resources Coordinator
  • Payroll Officer

The nationally recognised BSB40520 Certificate IV in Leadership and Management qualification is aimed at people wishing to develop themselves as an emerging leader in small, medium, or large businesses across a range of industries.

The quality of leadership shapes any organisation. Good leaders have the skills and knowledge to get things done. Awareness of self and others is a priority. They communicate effectively to create an encouraging and productive work environment, and apply critical thinking skills to problem-solve and achieve business goals.

This online course will teach you how to communicate with team members to build effective working relationships and to get the most out of a team. You will learn how to put an operational plan in place, manage priorities, undertake project work, and apply risk management practices.

You will graduate from the Certificate IV in Leadership and Management with the skills and qualifications to confidently work in many roles, such as:

  • Sales Team Manager
  • Administrative Supervisor
  • Warehouse Team Leader
  • Line Manager
  • Office Manager
  • Business Unit Manager

Activate your project management potential. The nationally recognised BSB40920 Certificate IV in Project Management Practice qualification will give you the practical skills to successfully manage a project from inception through implementation and completion.

Project Managers are responsible for running all aspects of a project from beginning to end. They plan, execute, and oversee operational activities, ensuring all pieces of the puzzle come together as planned, on time and on budget. Communication, collaboration, and negotiation skills are applied to set expectations, goals, and responsibilities of the extended team.

This online course will teach you how to define a project using scope, time, and quality management techniques. You will learn to apply critical thinking to work practices, which will support you with risk management, cost management and project procurement.

You will graduate from the Certificate IV in Project Management Practice with the skills and qualifications to confidently work in many roles, such as:

• Project Administrator
• Contracts Officer
• Quality Officer
• Project analyst

Safety is a key component of successful, efficient and productive organisations. There are business benefits such as reduced workers compensation premiums, proactive risk prevention and the maintenance of compliant work environment.

This qualification sets you up for career success in a broad range of workplace safety roles across all industries and workplace contexts.

Some roles this Certificate IV in Work Health and Safety training course will prepare you for include:

• Work Health and Safety (WHS)
• Systems Officer
• Work Health and Safety Coordinator
• Safety Health
• Wellbeing Advisor

Diploma

Gain a competitive edge with the skills to successfully run a business. Through the nationally recognised BSB50120 Diploma of Business qualification you will develop your skills to work in frontline management for a variety of business service roles, across industry sectors.

People working in these roles undertake complex tasks in a specialist field of expertise that requirements business operations skills. They draw upon their skills and knowledge to apply solutions to business problems, and lead others to achieve performance outcomes across a wide range of business functions.

Business management roles rely on strategic planning and task prioritisation to get the job done. You will learn to make smarter business decisions that employers take note of. You will develop skills to manage the administrative functions of an office and oversee staff requirements. You will gain cross-industry understanding of the essentials of business success.

You will graduate from the Diploma of Business with the skills and qualifications to confidently work in many roles, such as:

  • Executive Officer
  • Project Consultant
  • Administrator
  • Business Owner
  •  Corporate Services Manager
  • Department Manager

The nationally recognised BSB50120 Diploma of Business (Business Development) qualification is appropriate for any role that has a business service component. The business development specialisation is focused on fostering relationships to create opportunities and drive growth.

Business development managers are trend trackers and opportunity seekers. People working in these roles identify and map business strengths to customers’ needs to develop growth strategies and plans. They manage and nurture relationships with customers, attend networking events, research prospects, and follow up on leads to increase their client base. Strong business writing and communication skills are needed for the development and presentation of proposals, and negotiation of contracts.

During the online course, you will learn how to build and maintain relationships, organise business meetings, undertake project work, manage business and financial plans, and evaluate marketing opportunities.

You will graduate from the Diploma of Business (Business Development) with the skills and qualifications to confidently work in many roles, such as:

  • Business Development Manager
  • Sales Manager
  • Account Manager or Executive
  • Business Development Representative

The nationally recognised BSB50120 Diploma of Business (Operations) qualification will give you the skills to ensure all business functions are in line with the organisational goals. The business operations specialisation focuses on the development of operational practices to leverage against competition – a skillset that is in demand by industry.

Skilled business operations managers are in demand by businesses of all sizes, across industries. Operations management involves designing processes for business operations in the production and delivery of goods or services. It includes planning, controlling and supervising goods, services, and people.

Business operations personnel undertake multi-functional roles that require a combination of soft skills and technical skills. They perform specialist administrative or operational tasks, requiring self-development skills. They have persuasive communication and motivation skills, and the ability to critically analyse situations and solve problems. Quality control is at the forefront of their thinking. They apply their project, human resources, and budget management skills to deliver business results.

During the online course, you will learn to develop critical thinking in others to improve work practices, implement communication strategies to lead a team, manage budgets and business resources, and develop business and marketing plans that drive sales results.

You will graduate from the Diploma of Business (Operations) with the skills and qualifications to confidently work in many roles, such as:

  • Office Administrator
  • Operations Officer
  • Business Operations Manager
  • Logistics Manager
  • Operations Team Leader
  • Operations Analyst
  • Supply Chain Manager

The Diploma of Financial Services aims to provide a general pathway into the financial services industry. Students gain skills and knowledge in a range of areas, including financial market analysis, financial forecasts and projections, budget management and risk assessment.

Individuals in these roles apply solutions to a range of often complex problems, and analyse and evaluate information from a variety of sources. They apply initiative to plan, coordinate and evaluate their own work and provide guidance to others or teams within defined guidelines.

Qualify yourself with the skills to successfully manage and organise your team so they consistently perform at an elevated level. The nationally recognised BSB50420 Diploma of Leadership and Management qualification has a strong focus on building your leadership skills and abilities – essential for the fast-paced business world. It offers practical training to widen your leadership skills and abilities that can then be applied to your own workplace, teams, and situations.

Great leaders have the capacity to balance business foresight, performance, and character. Their actions demonstrate commitment to creating quality customer experience, giving purpose and meaning to their role. This inspires others to follow their lead.

This Diploma of Leadership and Management online will teach practical techniques in the areas of project work, professional development, quality customer service, emotional intelligence and communicating with influence. It will help boost your job prospects or earn you that promotion you have been working toward.

You will graduate from the Diploma of Leadership and Management with the skills and qualifications to confidently work in many roles, such as:

• Business Manager
• Department Manager
• Operations/Facilities Manager
• Production Manager
• Retail Manager
• Store Manager
• Team Leader

The BSB50820 Diploma of Project Management qualification will give you the skills to be a sharp and accomplished project manager. This online course takes care to separate out each facet of a project and the critical systems involved with their integration.

Project managers are tasked with overseeing the life cycle of a project, making sure that plans are being followed, and providing guidance to team members. They rely on strategic planning and task prioritisation to get the job done, on time and on budget.

During the online course, you will learn to apply critical thinking to work practices and implement strategies to build stakeholder engagement – a skill that will develop your effectiveness as a communicator. You will learn to about managing costs, risks and procurement, enabling you to maximise the success and productivity of your organisation.

You will graduate from the Diploma of Project Management with the skills and qualifications to confidently work in many roles, such as:

  • Project Manager
  • Program Manager
  • Project Team Leader
  • Project Leader

MCI Solutions’ Diploma of Training Design and Development is created for experienced trainers who are looking to develop advanced skills in designing learning programs, delivering training and conducting assessment.  It covers the full learning cycle and is your gateway to exciting possibilities for career progression.

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Why MCI Solutions?

MCI Solutions (91088) has been an RTO since 2004 and has a wide range of business qualifications on scope.  We provide our clients with recommendations to ensure that teams develop skills that improve performance and productivity.  Our experience in delivering part or full qualifications creates a win-win solution for the learner and the organisations: learners appreciate adding a nationally recognised qualification to their CV.  The organisation benefits as knowledge and higher levels of skills application boost confidence and motivation.

Other advantages to your organisation of implementing vocational qualifications:

  • Organisations who see an urgent need to grow individual and team capability benefit from increased employee engagement and retention. MCI reports annually indicate strong correlation between training and levels of staff attrition.
  • By providing opportunities for staff to gain skills, organisations avoid skill shortages that are barriers to executing on business and growth strategy.
  • Nationally recognised qualifications are implemented as part of a robust learning culture that encourages on-going personal growth and the development of a resilient outlook to deal effectively with change.

MCI Solutions is your learning partner in implementing nationally recognised qualifications for your organisation:

  • We consult with leadership teams to design a strategy that meets your specific requirements in terms of business growth.
  • We conduct a training needs analysis for your team to identify learning pathways.
  • We assist in tapping in to government funding where possible and establish traineeships if appropriate.
  • We create metrics to measure impact on your business goals.
  • We set up an implementation plan so that qualifications are delivered in modes that suit your needs – MCI provides you with delivery options including on-line, face to face group or individual sessions and virtual classroom and webinar.
nationally recognised training

What else does MCI Solutions do for you?

  • We are able to place contract qualified trainers and assessors to meet your particular requirements.
  • We develop assessment tools and perform validation services for enterprise RTOs.
  • We are an outsourced RTO so that you are able to deliver the training component and leave the assessments to us.
  • We provide you with recognition of prior learning for your team so that they gain formal recognition for the skills they already have.
  • Our articulation pathways provide all employees and managers with access to a range of Universities where they are able to continue their studies.
“We have been working with MCI for the past 4 years. Our participants commented that MCI’s facilitators were incredibly enthusiastic and engaging, whilst providing some very useful insights and tools to assist in holding coaching conversations. MCI’s professional development days are a unique community give back, Denise herself condenses a myriad of information from the conferences she attends into meaningful, impactful information that keeps participants up to date with the latest trends.”
“MCI has assisted Teachers Health Fund in meeting our formal education development goals for our pipeline of future men and women leaders. As a not-for-profit, getting high value for each learning and development dollar we spend is a priority. The support extended to our organisation from MCI from start to finish is a real credit to them.”
“MCI design and deliver a range of leadership workshops for our emerging leaders group each year. MCI’s content is always evolving, well designed to maximise learning and engagement and the facilitators are first class providing contextually relevant and engaging workshops for our teams. I would highly recommend MCI as a learning partner.”
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