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Posted On July 28, 2017
How good is your documentation? When I talk to clients, many of them acknowledge that their documentation is poorly written. In fact, one client recently went so far as to tell me ‘our Standard Operating Procedures are rubbish’! The state of your organisation’s documentation may not be a high priority. But if these documents are […]

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#1 In search of operational excellence
Posted On March 29, 2017
Learning institutions rely on many complex processes working together to meet the needs of stakeholders. And it’s these processes that come under scrutiny when institutions are asked to achieve more with less, be more accountable or flexible, or improve service to those stakeholders.

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#3 Number 1 reason change programs fail
Posted On March 13, 2017
The science, or is it the art, of helping employees adapt to change is not new, with literature on the subject dating back nearly 70 years. Yet the majority of Change Management programs still fail. Why?

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Posted On February 16, 2017
We’ve all heard Peter Drucker’s line “Culture eats strategy for breakfast” but have you ever stopped to think just how much culture also drives recruitment, retention, motivation, leadership development and more - at the sub-atomic level, for better or worse - of every organisation?

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Posted On February 16, 2017
If you are reading this article, you are probably sitting at your desk, in a corporate job, where you work around 8 hours per day. But have you ever wondered where these 8 hours come from? And have you ever asked yourself if these hours are really necessary?

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Posted On February 8, 2017
Mobile workforce, remote workers, telecommuters, digital nomads - whatever term you use, working from anywhere but the office is a movement that’s grown in popularity ever since it was introduced in Germany in 1967 to reduce the problems associated with, perhaps surprisingly given it was 50 years ago, commuting to work.

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Posted On January 23, 2017
The Microsoft Office suite — applications like Word, Excel and PowerPoint — is a powerhouse of business tools that provide everything you and your team need to work quickly and effectively in the modern office environment.

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Posted On December 21, 2016
As more and more organisations encourage employees to move from the 9-to-5 office environment to working anytime, from anywhere, two issues stand out for Human Resource professionals. Both have the potential to create major challenges - and opportunities - for learning professionals.

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Posted On December 16, 2016
Recent business surveys say times are tough. From the Sensis Business Index survey of small and medium-sized business owners to Roy Morgan Research at the big end of town, business confidence and capital investment are in the doldrums—and concerns about Australia’s economy don’t seem to be disappearing anytime soon.

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