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Posted On October 28, 2015
Most of us are familiar with 70:20:10, the learning and development model used to frame the three ways in which people learn — experience, social and formal training — and their relationship to one another within the total blended learning mix.

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graphic with tablet and youtube icon
Posted On October 27, 2015
With more than 135 million how-to videos, YouTube has become planet Earth’s number one self-paced learning site for anyone wanting to know just about anything from tuning a guitar, applying make-up, tying a tie or even how to kiss.

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Posted On October 27, 2015
Early in my career I wasn’t a big believer in corporate culture, but I’ve since worked at some truly great organisations where I found myself living and breathing their values.

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web of hands and arms holding on to each other
Posted On October 22, 2015
Contemporary business theory suggests that leaders who are more interpersonally oriented and those with participative styles have followers with higher levels of satisfaction and morale. That’s true from my own experience, where I’ve learned that the ability to communicate effectively and engage with team members is the most important skill for leaders.

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seven colourful speech bubbles
Posted On October 22, 2015
You would think that – with people increasingly working longer hours and working remotely on mobile devices – we would find more time to learn at work. Yet the converse is true, as we work more, people have even less work-time to devote to their skill improvement and professional development.

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clock held up to the sky
Posted On October 22, 2015
I use Microsoft Outlook every day as a time management tool and to manage my busy schedule. The following 10 top tips save me time and ensure that I never lose attachments or miss an appointment or meeting. I believe they can also work wonders for you!

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military soldiers walking to helicopter
Posted On October 22, 2015
I’m not the military type. I’ve never fired a gun and don’t intend to, zombie apocalypse or not. But I can appreciate how the military develops leaders.This isn’t about generals, admirals and other high ranking officers who, when the bombs, bullets and drones are flying, you’ll probably find far from the action surrounded by maps and polite attaches.

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Posted On October 22, 2015
Seventy years or so after the birth of commercial advertising, most organisations are pretty good at promoting the “change” they want in to see in how customers value their brand and make buying decisions. The business of spruiking new products, services and special offers to customers makes the world go ‘round for advertising agencies, direct mail companies, event management firms, website developers, telemarketers and human billboards, to name just a few.

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Posted On October 22, 2015
Exceeding expectations at a variety of customer touch points helps build customer loyalty. And that’s really important because your most loyal customers can become your raging fans, promoting your business to their friends and in turn, driving new sales.

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Posted On October 22, 2015
I use Microsoft OneNote as a place for all my work and personal notes. OneNote can store many types of content like spreadsheets, documents, images, video and audio files. As I travel to and from different locations for my work, I have found using OneNote on my mobile enables me to type notes “on the fly”. These notes are automatically synced to my computer so I can view them wherever I am working.

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