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Posted On December 5, 2017
With Australia’s unemployment rate falling recently to 5.6 percent, the lowest it’s been in years, you’d think everyone would be pleased about that aspect of our economy. But not necessarily if you’re in Human Resources. Low unemployment is a double-edged sword: good news for the economy but bad news for HR professionals who face increased […]

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Posted On November 9, 2017
A recent list of “Hot L&D Topics” caught my eye, and what it revealed was both unsurprising and remarkable.Unsurprising because it contained the usual suspects, such as the need for HR leaders to improve their strategic planning and to partner more closely with the business. There were also several topics we’ve blogged about lots lately […]

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Posted On November 9, 2017
A wise man was once asked how to guarantee success. His response was: “First, have a definite, clear practical ideal: a goal, an objective.“Second, have the necessary means to achieve your ends: wisdom, money, materials and methods.“Third, adjust all your means to that end.”That man was Aristotle, and his words ring true about life generally, […]

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Posted On October 18, 2017
The issues that really matter to L&D professionalsA major predicament facing every L&D leader is staying abreast of the latest trends and technologies that impact their profession. Or will.Thankfully there’s no shortage of research available, some much better than others to be sure, but the torrent of new information is rather overwhelming. For instance, a […]

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Posted On October 18, 2017
Capability frameworks are all the rage in today’s L&D world, and for good reason. When prepared correctly, they describe in very easy-to-understand terms the behaviours, skills, knowledge, abilities and attributes that contribute individually to collective success.In the same way that a blueprint helps builders translate the architect’s dream into functional space for living or working, […]

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Posted On July 28, 2017
Writing is often time-consuming and costly A key concern I’ve picked up from clients in recent months is the time it takes staff to prepare and finalise a written document. Participants in my writing workshops often complain about the length of the document review process, and the number of drafts required before their managers approve […]

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Posted On July 28, 2017
Compliance documentation may be a subject you view as a necessary evil. Necessary because you need it in place to ensure you comply with government and industry regulations, keep your staff and customers safe, and that your staff can carry out their work effectively and efficiently. You may also see it as evil because writing […]

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Posted On July 28, 2017
As an experienced facilitator of a range of writing courses, I’m getting more and more requests from organisations and individuals looking for courses on writing business cases. So, what is a business case? Typically, a business case is a document whose purpose is to support or influence decision-making by proving that a particular course of […]

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Posted On July 28, 2017
As more and more organisations encourage employees to move from the 9-to-5 office environment to working anytime, from anywhere, two issues stand out for Human Resource professionals. Both have the potential to create major challenges - and opportunities - for learning professionals. The first issue every organisation faces when letting employees work from home, cafe, […]

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Posted On July 28, 2017
How good is your documentation?When I talk to clients, many of them acknowledge that their documentation is poorly written. In fact, one client recently went so far as to tell me ‘our Standard Operating Procedures are rubbish’! The state of your organisation’s documentation may not be a high priority. But if these documents are poorly […]

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#1 In search of operational excellence
Posted On March 29, 2017
Learning institutions rely on many complex processes working together to meet the needs of stakeholders. And it’s these processes that come under scrutiny when institutions are asked to achieve more with less, be more accountable or flexible, or improve service to those stakeholders.

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