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Effective Communication Skills

Executive Skills Duration 1 day Non-accredited training Face-to-face Public Schedule

Do you feel like you aren't getting the results you want when communicating with staff? Learn to communicate effectively to achieve objectives. This course explores the way you or your team play an important role in developing and maintaining positive relationships in the workplace, with peers and management as well as customers and suppliers. You will gain the necessary skills to communicate effectively with assertiveness and strong influence.

Course snapshot

Follow the basics of strong communication

Understand how to make use of effective verbal and non-verbal communciation

Learn to adapt to different communication styles depending on the situation at hand

Discover the ethical application of influencing techniques from Robert Cialdini

Apply these skills in scenarios that are relevant to you in your current or future role

Explore different communication styes and identify your own preferred style

Course structure

We have selected key subjects that focus on in demand skills for today's workplace and employers. Informed by our learning and development experts, the skills learnt are relevant across all industries.

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Benefits

Benefits

These are some of the benefits of doing this course:

- Quality instruction in a class-room setting

- Qualified facilitators offer real-life scenarios and industry experience

- Our industry experts stay on top of current issues and methods, constantly reviewing our approach for relevance

Attendees

Attendees

Who should attend this course?

- Team leaders

- Team members who might need the right skills to plan and deliver effective communication that both informs and persuades

Why MCI?

Why MCI?

Why choose us?

Different to be better

We are at the forefront of defining and using innovative and unique training methods

Award-winning

We set industry standards, others seem to agree. We’ve won 24 awards over the past 9 years

Worth your trust

We know business and education. count on us just like many ASX companies who have trusted us to train their staff for over 10 years

Explore course structure

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“I can attest that MCI Solutions absolutely deliver on their promise of innovation. The quality of the content is excellent, the calibre of facilitators is great, and I think the participant experience really sets MCI Solutions apart.”

Katie Poray, Human Resources Specialist - Woolworths Logistics
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“We have been working with MCI for the past 4 years. Our participants commented that MCI’s facilitators were incredibly enthusiastic and engaging, whilst providing some very useful insights and tools to assist in holding coaching conversations. MCI’s professional development days are a unique community give back, Denise herself condenses a myriad of information from the conferences she attends into meaningful, impactful information that keeps participants up to date with the latest trends.”

Kylie Perrin, HR Manager - Fujifilm
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“The team at MCI have been great to work with, from early discussions, through shaping the training and then delivery.  My team have come back from the training sessions more closely knit, enthused and full of ideas.  What more could I ask for?  One of my team members said “I have been on a lot of training, but this was by far the best and the most useful".”

Paul Jewell, Regional Manager, NSW & ACT - FinXL

Training with MCI Solutions

FAQs

Let us answer your questions.

Contact us to learn more

  • Q:

    What qualifications are offered online?

    A:

    Right now, we only offer the Certificate IV in Leadership and Management as a supported online course. Our other short courses and qualifications all have face to face training elements.

  • Q:

    Where is the face to face training delivered?

    A:

    - Face-to-face – clients offices/third party locations that suit the size and needs of the group
    - Face to face – MCI’s incredible facilities in the Sydney CBD, above Wynyard Station.
    - Online – via our engaging eCampus that enables participants to learn in their own time and enter a world of current and business focused content.
    - Combination of the above as required so that our learners experience a blended approach to improve their performance by gaining new skills and knowledge.

  • Q:

    Can training programs be customised?

    A:

    Yes – Our specialist instructional design team is made up of experienced and creative writers and designers so that learners benefit from an engaging and highly interactive program. We listen to what your needs are and how they relate to the overall vision of the business and we ensure that we select the right platform and content to meet these requirements. We ensure that you notice the difference pre- and post-training to generate the organisational changes you need to lift performance to the next level.

  • Q:

    Who are the trainers?

    A:

    Our team of trainers are well known in the industry for their deep knowledge, engaging presence and ability to take their group on their learning journey using a toolkit of activities, games and discussions.

  • Q:

    What does it cost?

    A:

    Please enquire for course and training prices. Our public schedule price list offers a variety of courses at a standard price, delivered at our Sydney CBD training venue. Our bespoke solutions vary depending on your requirements, number of participants and the complexity of the program. Allow us to do a detailed analysis as you brief us on the scope of the project.

  • Q:

    Will people who attend the training receive a formal qualification?

    A:

    MCI provides you with the choice of both accredited and non-accredited programs. We help you determine who should be trained and whether a nationally recognised certificate or a non-accredited executive skills would be a suitable choice. We can also measure changes in performance via one of the embedding apps that your participants could have access to post-training. Learning is all about measuring change – simply choose which measurement mechanism is appropriate for your needs.

  • Q:

    What if I want to train a few individuals?

    A:

    We provide you with the option of our pubic schedule program in Sydney for certain popular courses. Alternatively, provide some small group coaching for your team so that they receive more individualised attention from our coaches and trainers. Enquire with us and we will help you find the right solution

  • Q:

    Do you offer government (subsidised) funding under the NSW Smart and Skilled?

    A:

    - We offer funding across NSW for full qualifications from Certificate III to Advanced Diploma level qualifications
    - We also offer our corporate clients Skill Sets (up to half the qualification) for dedicated classes on client site across NSW
    - Special Funding is also available for people with a disability; NSW Social Housing residents and people from an ATSI background.

  • Q:

    Am I eligible for Smart and Skilled funding?

    A:

    Are you?

    1) 15 years old or over?
    2) No longer at school?
    3) Living or working in NSW?
    4) An Australian citizen, Australian permanent resident, humanitarian visa holder or New Zealand citizen?

    If you answered ‘Yes' to all four questions, then you're eligible to enrol in a government-subsidised course with MCI as we are an approved Smart and Skilled training provider.

Contact us to learn more

Get the best out of your people! Give your staff the opportunity to earn a nationally recognised qualification or new executive skills in order to gain practical and relevant skills for the workplace. At MCI Solutions we can also customise our courses to suit your learning and development needs. Contact us today to get personal and expert advice about how MCI Solutions can help you.

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