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2-Day Effective Communication, Influencing and Assertiveness Skills Course

Executive Soft Skills Duration 2 Days Award Winning Training Provider Face to Face Contact us for course dates

This short course explores the way you or your team play an important role in developing and maintaining the positive relationships in the workplace, with peers and management as well as customers and suppliers. You will gain the necessary skills to communicate effectively with assertiveness and strong influence.

Those who should attend include;  Managers, team leaders, supervisors and others who need to improve verbal communication skills in order to operate effectively within their own team and to ensure positive flow of information between teams.

Communication is the core of all businesses; why not strengthen your core?

Is information in your organisation disseminated clearly and accurately? Communication plays a part in almost every aspect of your business and your personal success, so being able to communicate well can boost your overall performance; will help you with your ability to influence and develop your assertiveness skills.

Good communication is essential to building a cohesive and effective team and essential to managing the performance of your team members, and if you know how to communicate well, you can minimise the risk of low morale and low productivity and maximise your teams assertiveness and influencing skills, thereby building high performing teams that can influence up and down the chain, getting consensus and buy-in, improving productivity.

Course snapshot

Understand how to make use of effective use of verbal and non-verbal communication

Build your ability to influence others by establishing your credibility

Become responsible for determining the outcomes of conversations

Discover the ethical application of influencing techniques from Robert Cialdini

Deal assertively with conflict situations by following the CASE model

Understand that communication flows parallel to dialogue

Course structure

This special 2-day, power-packed program on Effective Communication Skills, incorporating Effective Influencing Skills and Developing Assertiveness will strengthen your core! This is 3 programs in 1!

This program is designed especially for organisations offering services to others, both internally and externally. It will also assist in bringing about an open and positive change in communication style within your organisation and how staff interact with each other internally. The program is open to all staff across all business sectors within your organisation.

We deliver this program on our public schedule as per the dates below.

However, clients prefer for us to deliver this program on their site as a dedicated, in-house session. Preferential pricing applies for dedicated, in-house sessions.

Download course guide
Objective 1

Objective 1

Develop Frontline Manager's and individual
contributor's skills to maintain positive
relationships in the workplace, with their team,
their peers and their managers as well as customers
and suppliers.

Objective 2

Objective 2

Influence situations for more favourable outcomes with colleagues and with senior

Objective 3

Objective 3

Develop a strong sense of how to respond assertively in a range of situations whilst still maintaining positive relationships.

Explore course structure

Download course guide
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“I can attest that MCI Solutions absolutely deliver on their promise of innovation. The quality of the content is excellent, the calibre of facilitators is great, and I think the participant experience really sets MCI Solutions apart.”

Katie Poray, Human Resources Specialist - Woolworths Logistics
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“The team at MCI have been great to work with, from early discussions, through shaping the training and then delivery.  My team have come back from the training sessions more closely knit, enthused and full of ideas.  What more could I ask for?  One of my team members said “I have been on a lot of training, but this was by far the best and the most useful".”

Paul Jewell, Regional Manager, NSW & ACT - FinXL
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“We have been working with MCI for the past 4 years. Our participants commented that MCI’s facilitators were incredibly enthusiastic and engaging, whilst providing some very useful insights and tools to assist in holding coaching conversations. MCI’s professional development days are a unique community give back, Denise herself condenses a myriad of information from the conferences she attends into meaningful, impactful information that keeps participants up to date with the latest trends.”

Kylie Perrin, HR Manager - Fujifilm

Course dates and pricing.


$990+GST per person

Enquire today to reserve places in the public schedule or to book this short course bespoke for your company.

Innovate & Change with MCI Solutions


Let us answer your questions.

Contact us to learn more

View full FAQs
  • Q:

    What qualifications are offered online?


    Right now, we only offer the Certificate IV in Leadership and Management as a supported online course. Our other short courses and qualifications all have face to face training elements.

  • Q:

    Where is the face to face training delivered?


    - Face-to-face – clients offices/third party locations that suit the size and needs of the group
    - Face to face – MCI’s incredible facilities in the Sydney CBD, above Wynyard Station.
    - Online – via our engaging eCampus that enables participants to learn in their own time and enter a world of current and business focused content.
    - Combination of the above as required so that our learners experience a blended approach to improve their performance by gaining new skills and knowledge.

  • Q:

    Can training programs be customised?


    Yes – Our specialist instructional design team is made up of experienced and creative writers and designers so that learners benefit from an engaging and highly interactive program. We listen to what your needs are and how they relate to the overall vision of the business and we ensure that we select the right platform and content to meet these requirements. We ensure that you notice the difference pre- and post-training to generate the organisational changes you need to lift performance to the next level.

  • Q:

    Who are the trainers?


    Our team of trainers are well known in the industry for their deep knowledge, engaging presence and ability to take their group on their learning journey using a toolkit of activities, games and discussions.

  • Q:

    What does it cost?


    Please enquire for course and training prices. Our public schedule price list offers a variety of courses at a standard price, delivered at our Sydney CBD training venue. Our bespoke solutions vary depending on your requirements, number of participants and the complexity of the program. Allow us to do a detailed analysis as you brief us on the scope of the project.

  • Q:

    Will people who attend the training receive a formal qualification?


    MCI provides you with the choice of both accredited and non-accredited programs. We help you determine who should be trained and whether a nationally recognised certificate or a non-accredited executive skills would be a suitable choice. We can also measure changes in performance via one of the embedding apps that your participants could have access to post-training. Learning is all about measuring change – simply choose which measurement mechanism is appropriate for your needs.

  • Q:

    What if I want to train a few individuals?


    We provide you with the option of our pubic schedule program in Sydney for certain popular courses. Alternatively, provide some small group coaching for your team so that they receive more individualised attention from our coaches and trainers. Enquire with us and we will help you find the right solution

  • Q:

    Do you offer government (subsidised) funding under the NSW Smart and Skilled?


    - We offer funding across NSW for full qualifications from Certificate III to Advanced Diploma level qualifications
    - We also offer our corporate clients Skill Sets (up to half the qualification) for dedicated classes on client site across NSW
    - Special Funding is also available for people with a disability; NSW Social Housing residents and people from an ATSI background.

  • Q:

    Am I eligible for Smart and Skilled funding?


    Are you?

    1) 15 years old or over?
    2) No longer at school?
    3) Living or working in NSW?
    4) An Australian citizen, Australian permanent resident, humanitarian visa holder or New Zealand citizen?

    If you answered ‘Yes' to all four questions, then you're eligible to enrol in a government-subsidised course with MCI as we are an approved Smart and Skilled training provider.

Contact us to learn more

Get the best out of your people! Give your staff the opportunity to earn a nationally recognised qualification or new executive skills in order to gain practical and relevant skills for the workplace. At MCI Solutions we can also customise our courses to suit your learning and development needs. Contact us today to get personal and expert advice about how MCI Solutions can help you.

Enquire now