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Advanced Facilitation Skills Powered by Gamestorming

Do you find company meetings, workshops and seminars to be boring? Bring them to life with some new techniques to engage your staff. Design and deliver workshops, seminars, company meetings and facilitated processes according to Gamestorming methodologies.

This cutting edge process will enhance the way in which you generate ideas and align your team. Gamestorming provides a different perspective on how to reach set outcomes at the end of a session. It ensures that you work towards solving complex problems through collaborative ways of engaging groups and there is substantial theory that backs up this highly effective way of generating breakthrough results.


Unlike submissive and aggressive communication, assertive communication must be learned. It is a foundation on which mutual respect can be built – respect for ourselves and for others.
Mastering assertiveness is essential for effective communication.
This course will provide you with personal insight into the ways in which you respond to different people, situations and events. You’ll learn tools and techniques to effectively manage your responses and express your views and plans.

Building High-Performing Teams

In the modern work environment, organisations increasingly need cohesive, flexible teams. For some people, teamwork comes naturally, for others, it’s a challenge. A crucial part of management, therefore, is knowing how to create an effective team from a group of potentially diverse people. MCI’s Building High-Performing Teams program provides insights into the essential elements of successful teams and how to develop a positive team culture in the workplace. Courses run in Sydney and Melbourne.

Business Writing

This business writing course is ideal for anyone who wants to improve their writing skills and get better results from their communications.

The ability to express yourself clearly in writing is one of the most important skills in business. We’ll introduce you to tried and tested structured writing techniques that will help you plan and write effective emails and short business documents that get the results you need. If you’re struggling to write with clarity and influence, then this program is ideal for you.

Change Management

Organisations must change to stay competitive and the way in which change is managed can have a dramatic effect on success. Through this program you will discover how to lead your organisation and team through change by following an 8-step process that allows you to turn your strategic vision into reality.

Communications – Making Connections

Effective communication is pivotal to building and maintaining lasting working relationships. This course will provide you with techniques to communicate effectively with others, make the most of your interactions and achieve your desired outcomes. By connecting with others, you can ensure that your message is heard, understood and responded to. Courses run in Sydney and Melbourne.

Conflict Management

Difficult situations are inevitable. This course will help you to understand the mechanisms at play when you're in a difficult situation. You’ll learn and practise behaviours that will navigate you through the tough times and help you avoid them in the first place. The program explores a number of techniques that allow you to take the initiative to change a difficult situation.

Customer Service Excellence

A provider of excellent customer service uses skills and behaviours to listen to, identify and act upon the wants, needs and emotions of their customers. This course is about exploring those customer-focused behaviours to move beyond delivering just good customer service to delivering remarkable customer service. Being remarkable will delight your customers, secure loyalty and grow your business. Courses run in Sydney and Melbourne.

Emerging Leaders Program

Our flagship program, The Leadership Challenge focuses on the five practices that successful leaders put in to place to bring out the best in themselves and the best in those they lead. 

This 2 day program is structured as a facilitated process to ensure growth on a personal level as well as developing the critical competencies of leaders. The overall purpose of the program is to drive real commitment to going back to the work environment with strengthened credibility and determination to apply these learnings for the benefit of the teams you lead.

Program Background
This program is based on the research and methodologies of Jim Kouzes and Barry Posner who have conducted intensive research over the past twenty years in to exemplary leadership. Their book, The Leadership Challenge, has sold over 1.5 million copies worldwide and has been translated in to several languages. It has been selected as one of the top 100 business books of all time.

Finance for Non-Finance Managers

This course gives you the tools you need to understand commonly used accounting jargon, financial statements and reports. You'll discover the benefits of the budgeting process and learn how to look beyond standard financial figures to determine the key performance drivers that give you control over profitability and enhance your strategic planning and decision making.

Improving Productivity using Outlook

Being productive is a blend of good time management practices and using technology to support your day-to-day activities. This course helps you take control through setting priorities, recognising obstacles and handling interruptions. Use Microsoft Outlook 2007 or 2010 more effectively to manage your email and calendar, organise your mailbox and keep tasks on track. Courses run in Sydney and Melbourne.

Influencing Skills

Influencing Skills shares skills, insights and tools to increase your ability to persuade other and ultimately be more effective at work. It will leave you feeling confident and capable in any influencing situation.

Influencing Skills Advanced 1 - Convincing Conversations

Do you want to challenge perceptions, influence a team, or find new ways to motivate individuals? Influencing Skills - Convincing Conversations provides practical techniques to have quick conversations that convince and convert. It will take you to the next level in your journey to being a master of influence.

Influencing Skills Advanced 2 - Championing Strategic Change

Do you need to influence multiple stakeholders as part of a project or change program? Influencing Skills Advanced 2 driven, taking you to the next level in your journey to being a master of influence.

Leadership Essentials

The transition into a leadership position is both exciting and daunting. We’ll help you understand the core concepts behind quality leadership and teach you how to navigate the many challenges of being a new leader. We’ll focus on practical skills that you can easily implement back in the workplace so you can make an immediate impact on your team and their performance. We aim to help you close the gap between being a team contributor and a manager, building your confidence and ability to be an effective team leader.

Leadership Managing People

Today’s managers are expected to demonstrate vision, be excellent communicators, manage team effectively, build a culture that is invigorating and fun, and maintain a work-life balance – all part of the job! This course provides you with the skills and techniques to be a superior business leader and people manager. Courses run in Sydney and Melbourne.

LEGO® SERIOUS PLAY® Methodology Facilitator Program

We are the only LEGO® SERIOUS PLAY® Master Trainer in the APAC region!

LEGO® SERIOUS PLAY® is an internationally renowned facilitation process used by organisations to generate innovative ideas from their staff. The methodology is based on extensive research and enables teams to address complex issues in an engaging way.

For those who want access to the full potential of the LEGO® SERIOUS PLAY® process, the three-day Full Certification Program prepare you to effortlessly target, promote, build and lead Serious Play® programs in a variety of unique ways to suit any organisational facilitation need. There is also emphasis placed on marketing the Serious Play process both within organisations as well as to potential client organisations. Use this powerful methodology as a transformational tool to generate changes in behaviour and in team culture.

Find out more about this methodology here

Managing Stress & Resilience

In this program participants with an understanding of the origins of stress and develop behaviours to manage it. This course also identifies what personal stress and resilience are and how to manage it within the workplace.
Most of us experience some degree of stress on a daily basis, often due to things beyond our control. How you react to stress and bounce back from it will largely influence the impact that it has on your life. Dealing with stressful situations is a skill that can be learnt and practised. In this course you’ll analyse your level of natural resilience and discover tools and strategies for improving your ability to deal with everyday challenges calmly and positively.

Negotiation Skills

Being able to influence and negotiate successfully helps you get ahead both in your career and in your life. In this program you will develop and practice basic skills that enable you to confidently approach future negotiations. It introduces a clear structure and approach to planning negotiations and explores techniques for exerting more influence in workplace situations. You will also have the opportunity to prepare for several practice negotiations, building your confidence at every step of the negotiation process.

Performance Coaching

Capitalise on the potential of your team and provide them with opportunities for development. Unlike training or mentoring, coaching enables people to find their own solutions to the challenges they face, enhancing ownership and accountability. This course provides you with an understanding of key coaching models and skills enabling you to become a quality workplace coach. Courses run in Melbourne and Sydney.

Presentation Skills

Would you like to be more confident when presenting or speaking in public?
Our Presentation Skills course will help you create a genuinely engaging presentation and deliver it with confidence, clarity and conviction.

See yourself on the big screen! At the beginning of the course we will film and review your initial presentation, offering plenty of tips and constructive feedback. After 2 days of learning we’ll film and review your final presentation so we can see a before and after comparison. Because this is conducted in a safe learning environment we have found this approach to be one of the most powerful methods for improving presenting skills.

Project Management Fundamentals

Project management combines the science of managing process with the art of leading people.

Successful project management involves having a clear vision and practical tools to assist through all stages of the project life cycle.

Based on world renowned project management concepts and principles, this fundamentals course develops your project skills and knowledge and provides the tools and guidelines necessary for you to plan and manage projects, supporting team members through the change process.

Sales: Strategies for Success

Success in sales involves focusing on what your customers want, not the products or services you have to offer. In this course you will learn to identify sales opportunities and prepare and present solutions that meet customer needs. You will gain skills to build rapport with customers and examine tools and techniques to maintain lasting relationships. Courses run in Melbourne and Sydney.

Strategic Thinking and Planning

Crafting the future direction of your organisation, division or team can be a challenging task. By taking a structured and planned approach you are more likely to achieve clarity and confidence within your work. This course explores the key skills and techniques you need to take a strategic approach to achieving goals and objectives.

Time Management

Do you feel your life is out of balance or continually time pressured? This course shows you how to improve your productivity through better time management. You will examine the way work and learn ways to translate your vision into long-term objectives and short-term goals. You will return to work with a suite of effective time management techniques and a more balanced and productive work life. Courses run in Sydney and Melbourne.

Train the Trainer

Join the MCI Train the Trainer program!
This unique program has been anchored with the wonderful learnings and insights we have gathered over the last 27 years training a variety of teams across a very broad range of different industry sectors.
This is your opportunity to share in the secret formula that has ensured our sessions are memorable, enjoyable, and at the same time make the learning ‘stick’. You will learn about the latest creative learning techniques, and how to bring magic to your training sessions creating a change in the behaviour and attitude of your audience.
We want to teach you how to deliver training sessions that ROCK!

Virtual Class - Achieve Email Excellence

Email can quickly eat up huge chunks of our working day. We'll help you master it so it doesn't own you!

Virtual Class - Be Assertive in the Workplace

Would you like to be more authoritative and be able to influence others in a positive manner?

Virtual Class - Be Courageous

Do you ever feel like you don't have enough tools in your toolbox to express your opinion?

Virtual Class - Build Positive Relationships

If you've ever struggled with difficult people or want to hone your ability to network, build credibility and understand yourself, this course is for you!

Virtual Class - Capitalise on Diversity

Embracing differences can ensure your workplace is dynamic, innovative and also harmonious.

Virtual Class - Coach and be a Mentor

Acting as a role model and guide for upcoming colleagues is one of the more rewarding aspects of working life.

Virtual Class - Communicate with Confidence

Virtual Class - Deal with Difficult Customers

Could you benefit from the ability to calmly resolve the complaints or issues raised by prickly individuals?

Virtual Class - Demonstrate Emotional Intelligence

Being able to understand our drivers and those of others at work can ensure we're able to relate postively

Virtual Class - High Stakes Conversations

Virtual Class - Improve Motivation for a Positive Team Culture

When you’re running a business, your team is your most important asset and biggest resource. Without them the business could not function so it’s essential that your employees feel encouraged and inspired on a daily basis.

Virtual Class - Improve your Productivity

Virtual Class - Lead your Team through Change

In this module we look at changes happening in the business, the nature of people’s reactions to change and how these impact performance in the workplace. The virtual courses increases your self-confidence by introducing you to the skills necessary to lead your team through changes.

It is delivered as a 90-minute online session. We use Adobe Connect to deliver the virtual training classroom. The course is immersive and engaging with a range of online and offline activities completed before and after the course and in between each session.

Virtual Class - Manage Conflict

Have you ever wished you had the ability to more effectively resolve disagreements?

Virtual Class - Negotiate like a Pro

Virtual Class - Offer Extraordinary Customer Service

Build a strong toolkit so that you deliver extraordinary service on a consistent and continuous basis.

Virtual Class - Overcome team dysfunction to build high performance

Virtual Class - Own your career

Virtual Class - Run Effective Meetings

Virtual Class - Solve Problems Creatively

In our innovation economy, the ability to create novel solutions to problems will distinguish good teams from great teams.

Virtual Class - Structure and Deliver Powerful Presentations

Virtual Class - Time Management

Do you feel your life is out of balance or continually time pressured? This course shows you how to improve your productivity through better time management. You will examine the way work and learn ways to translate your vision into long-term objectives and short-term goals.

Writing Business Cases and Proposals

This course is ideal for anyone needing to learn how to write business cases and proposals.
We’ll introduce you to tried and tested structured writing techniques that will help you plan and write business cases and proposals with the power to influence. Clearer, more persuasive documents mean you’re more likely to get the sales and approvals you want.
Writing Business Cases and Proposals is one of our Business Writing for Success suite of courses that run in Sydney and Melbourne.

Writing Policies and Procedures

This course is ideal for anyone needing to learn how to write complex business reference documents such as policies, procedures, user guides and web content.
We’ll introduce you to tried and tested structured writing techniques that will help you write clear, concise and consistent documents. More effective documentation means your readers will be able to quickly find and understand the information they need to act, saving everyone time and effort.  
Writing Policies and Procedures is one of our Business Writing for Success suite of courses that run in Sydney and Melbourne.

Writing Reports

This report writing course is ideal for anyone needing to learn how to write professional business reports.
We’ll introduce you to tried and tested structured writing techniques that will help you plan and write clear and informative reports. Well-constructed reports mean your readers will be able to quickly find and understand the information they need, giving you the results you seek.
Writing Reports is one of our Business Writing for Success suite of courses that run in Sydney and Melbourne.