Home · Courses

Please select the category you are interested in:

Course Type




Course Categories




















Clear All

Assertiveness

Unlike submissive and aggressive communication, assertive communication must be learned. It is a foundation on which mutual respect can be built – respect for ourselves and for others.
Mastering assertiveness is essential for effective communication.
 
This course will provide you with personal insight into the ways in which you respond to different people, situations and events. You’ll learn tools and techniques to effectively manage your responses and express your views and plans.

Building High-Performing Teams

In the modern work environment, organisations increasingly need cohesive, flexible teams. For some people, teamwork comes naturally, for others, it’s a challenge. A crucial part of management, therefore, is knowing how to create an effective team form a group of potentially diverse people. MCI’s Building High-Performing Teams program provides insights into the essential elements of successful teams and how to develop a positive team culture in the workplace. Courses run in Sydney and Melbourne.

Change Management

Organisations must change to stay competitive and the way in which change is managed can have a dramatic effect on success. Through this program you will discover how to lead your organisation and team through change by following an 8-step process that allows you to turn your strategic vision into reality.

Communications – Making Connections

Effective communication is pivotal to building and maintaining lasting working relationships. This course will provide you with techniques to communicate effectively with others, make the most of your interactions and achieve your desired outcomes. By connecting with others, you can ensure that your message is heard, understood and responded to. Courses run in Sydney and Melbourne.

Conflict Management

Difficult situations are inevitable. This course will help you to understand the mechanisms at play when you're in a difficult situation. You’ll learn and practise behaviours that will navigate you through the tough times and help you avoid them in the first place. The program explores a number of techniques that allow you to take the initiative to change a difficult situation.

Customer Service Excellence

A provider of excellent customer service uses skills and behaviours to listen to, identify and act upon the wants, needs and emotions of their customers. This course is about exploring those customer-focused behaviours to move beyond delivering just good customer service to delivering remarkable customer service. Being remarkable will delight your customers, secure loyalty and grow your business. Courses run in Sydney and Melbourne.

Emerging Leaders Program

Our flagship program, The Leadership Challenge focuses on the five practices that successful leaders put in to place to bring out the best in themselves and the best in those they lead. 

This 2 day program is structured as a facilitated process to ensure growth on a personal level as well as developing the critical competencies of leaders. The overall purpose of the program is to drive real commitment to going back to the work environment with strengthened credibility and determination to apply these learnings for the benefit of the teams you lead.

Program Background
This program is based on the research and methodologies of Jim Kouzes and Barry Posner who have conducted intensive research over the past twenty years in to exemplary leadership. Their book, The Leadership Challenge, has sold over 1.5 million copies worldwide and has been translated in to several languages. It has been selected as one of the top 100 business books of all time.

Finance for Non-Finance Managers

This course gives you the tools you need to understand commonly used accounting jargon, financial statements and reports. You'll discover the benefits of the budgeting process and learn how to look beyond standard financial figures to determine the key performance drivers that give you control over profitability and enhance your strategic planning and decision making.

Improving Productivity using Outlook

Being productive is a blend of good time management practices and using technology to support your day-to-day activities. This course helps you take control through setting priorities, recognising obstacles and handling interruptions. Use Microsoft Outlook 2007 or 2010 more effectively to manage your email and calendar, organise your mailbox and keep tasks on track. Courses run in Sydney and Melbourne.

Leadership Essentials

The transition into a leadership position is both exciting and daunting. We’ll help you understand the core concepts behind quality leadership and teach you how to navigate the many challenges of being a new leader. We’ll focus on practical skills that you can easily implement back in the workplace so you can make an immediate impact on your team and their performance. We aim to help you close the gap between being a team contributor and a manager, building your confidence and ability to be an effective team leader.

Leadership Managing People

Today’s managers are expected to demonstrate vision, be excellent communicators, manage team effectively, build a culture that is invigorating and fun, and maintain a work-life balance – all part of the job! This course provides you with the skills and techniques to be a superior business leader and people manager. Courses run in Sydney and Melbourne.

Managing Stress & Resilience

In this program participants with an understanding of the origins of stress and develop behaviours to manage it. This course also identifies what personal stress and resilience are and how to manage it within the workplace.
 
Most of us experience some degree of stress on a daily basis, often due to things beyond our control. How you react to stress and bounce back from it will largely influence the impact that it has on your life. Dealing with stressful situations is a skill that can be learnt and practised. In this course you’ll analyse your level of natural resilience and discover tools and strategies for improving your ability to deal with everyday challenges calmly and positively.

Performance Coaching

Capitalise on the potential of your team and provide them with opportunities for development. Unlike training or mentoring, coaching enables people to find their own solutions to the challenges they face, enhancing ownership and accountability. This course provides you with an understanding of key coaching models and skills enabling you to become a quality workplace coach. Courses run in Melbourne and Sydney.

Sales: Strategies for Success

Success in sales involves focusing on what your customers want, not the products or services you have to offer. In this course you will learn to identify sales opportunities and prepare and present solutions that meet customer needs. You will gain skills to build rapport with customers and examine tools and techniques to maintain lasting relationships. Courses run in Melbourne and Sydney.

Strategic Thinking and Planning

Crafting the future direction of your organisation, division or team can be a challenging task. By taking a structured and planned approach you are more likely to achieve clarity and confidence within your work. This course explores the key skills and techniques you need to take a strategic approach to achieving goals and objectives.

Time Management

Do you feel your life is out of balance or continually time pressured? This course shows you how to improve your productivity through better time management. You will examine the way work and learn ways to translate your vision into long-term objectives and short-term goals. You will return to work with a suite of effective time management techniques and a more balanced and productive work life. Courses run in Sydney and Melbourne.

Virtual Class - Capitalise on Diversity

Embracing differences can ensure your workplace is dynamic, innovative and also harmonious.

Virtual Class - Coach and be a Mentor

Acting as a role model and guide for upcoming colleagues is one of the more rewarding aspects of working life.

Virtual Class - Improve Motivation for a Positive Team Culture

Virtual Class - Lead your Team through Change

In this module we look at changes happening in the business, the nature of people’s reactions to change and how these impact performance in the workplace. The virtual course increases your self-confidence by introducing you to the skills necessary to lead your team through changes.

It is delivered as a 90-minute online session. We use Adobe Connect to deliver the training in a virtual classroom. The course is immersive and engaging with a range of online and offline activities completed before and after the course and in between each session.

Virtual Class - Run Effective Meetings