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Assertiveness

Unlike submissive and aggressive communication, assertive communication must be learned. It is a foundation on which mutual respect can be built – respect for ourselves and for others.
Mastering assertiveness is essential for effective communication.
 
This course will provide you with personal insight into the ways in which you respond to different people, situations and events. You’ll learn tools and techniques to effectively manage your responses and express your views and plans.

Conflict Management

Difficult situations are inevitable. This course will help you to understand the mechanisms at play when you're in a difficult situation. You’ll learn and practise behaviours that will navigate you through the tough times and help you avoid them in the first place. The program explores a number of techniques that allow you to take the initiative to change a difficult situation.

Influencing Skills

Influencing Skills shares skills, insights and tools to increase your ability to persuade other and ultimately be more effective at work. It will leave you feeling confident and capable in any influencing situation.

Negotiation Skills

Being able to influence and negotiate successfully helps you get ahead both in your career and in your life. In this program you will develop and practice basic skills that enable you to confidently approach future negotiations. It introduces a clear structure and approach to planning negotiations and explores techniques for exerting more influence in workplace situations. You will also have the opportunity to prepare for several practice negotiations, building your confidence at every step of the negotiation process.