Handling Aggressive Behaviour for Leaders

Aggressive customer behaviour can have a significant impact on the safety and wellbeing of team members.

In this workshop people leaders learn to support their team with proactive approaches to managing aggressive behaviour in the workplace.

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Snapshot

Format: Virtual or Face-to-face

Duration: 3.5 hrs

Audience: People leaders

Learning Outcomes

  • Explore evidence-based strategies to prevent aggressive customer behaviour
  • Build confidence and skills to coach staff in de-escalation techniques
  • Learn how to provide effective and proactive post-incident support
  • Self-care strategies for leaders and team members

Note: This is a closed course. Please contact us for more information.

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