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These workshops are all about delivering great customer service, whether the business is in retail, hospitality, travel, even organisations like government departments and non-profits.
Do you want your presentations to be remembered and have a lasting impact on clients and colleagues? Learn how to create impactful and well structured presentations.
The Diploma of Training Design and Development is created for experienced trainers who are looking to develop advanced skills in designing learning programs, delivering training and assessment.
Are you stuck writing emails or reports all day? Why not make them worthwhile?
Bring meetings, workshops and seminars to life with new techniques to engage your staff. Design them through processes according to Gamestorming methodologies.
Do you feel like you aren't getting the results you want when communicating with staff? Learn to communicate effectively to achieve objectives.
To enhance and refresh participants already strong training and facilitation skills. This program will focus on three main areas of study: 1) The Learning Environment 2) Delivery and 3) Facilitation Assessment.
Do you find yourself being indecisive and unable to command a project as you constantly deliberate over priorities?
The ability to guide a deliberate process of innovation that leads to viable and valuable outcomes is an essential skill in contemporary organisations.
Learn how to manage challenging colleagues appropriately so you can still achieve your business objectives on time and with less stress!
LEGO® SERIOUS PLAY® is an internationally renowned facilitation process used by organisations to generate innovative ideas from their staff.
Do you feel like you can't communicate your point of view and seem to always get out-voted? Become a personality with a strong voice and make your opinions heard.
Whether the organisation is considering a small change to one or two processes, or system-wide change, it is common to feel uneasy and intimidated by the scale of the challenge.
The best leaders study themselves in order to gain a deeper appreciation for others. In this course, participants will do both: they’ll learn how to make their work more meaningful and promote innovation.
What would you do if you had additional time in the day?
For those with excellent communication and interpersonal skills, this certificate will harness their talents. Calmly resolve complicated situations and make sure customers and employees remain satisfied.
Gain theoretical knowledge to lead colleagues and complete important goals with ease. This diploma reinforces management skills for those who have been placed in key roles.
In order to be an effective manager it is important to put emphasis on up-skilling managers. Success in leading is wholly dependent on the capacity to build and sustain those human relationships.
Building on the skills needed in customer service positions, this certificate teaches the highest level of service and product knowledge.
**Face-to-face workshops **Work-based learning activities **Enquire for availability **Government Subsidised
**Supported Online Study **Start anytime **Multiple Finance Options Available **Work-based assessments
Sales can be stressful, but they don't have to be. With the right understanding and tools to convert customers and meet KPIs, participants will be soaring past target numbers in no time.
As a leader it isn’t enough to improve only your own skills. This advanced diploma will encourage participants to discover the latest theories and strategies to motivate and inspire.
Effective communication is the core of all businesses; why not strengthen your core?
This certificate will give participants the ability and the confidence to respond appropriately in a variety of customer service situations.
After completing this course, participants will develop a deeper appreciation of the project lifecycle so they can interpret the steps their team needs to take to get work done.
A TAE40110 completed the MCI Solutions way gives you that vital step-up in your L&D career!
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