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Emotional Intelligence (EI) is a set of skills that help us better perceive, understand and manage emotions in ourselves and in others. 
These skills are just as important as your intellect (IQ) in shaping your success in work and in life. Everyone, no matter what job function, has interactions with other people. Our capacity to understand our emotions, to be aware of them and how they impact the way we behave and relate to others, will improve your people skills and help you ultimately be more satisfied and successful.
This program will help you develop and greatly improve your Emotional Intelligence over time if you have a foundation of self-awareness,  a desire and commitment to improve and a willingness to practice to make permanent. 

  • Duration: 2 days
  • Pre-requisites: There are no pre-requisites for this course

  • Recognise and define the core skills emotional intelligence
  • Improve your management of emotions
  • Enhance your relationships within and outside of the workplace
  • Facilitate difficult conversations with confidence
  • Feel less stressed and be better equipped to manage high work demands and stress
  • Foster a positive work environment for your team to inspire performance

Day 1: Core Skills of Emotional Intelligence


  • Setting the context
  • Learning outcomes
  • Personal objectives

The Diagnostic Clinic

  • What runs your life?
  • Consequences of ineffective time management
  • Time bandits

The Emotionally Intelligent Leader

  • What does EI look like in the workplace?
  • EQ versus IQ – The business case
  • The Science of Emotional Intelligence

The Core Skills of Emotional Intelligence

  • Presence
  • Empathy
  • Authenticity
  • Expansive thinking
  • Resilience
  • Empowerment
  • Self-Assessment of Core Skills
  • Interpreting Assessment report results

Debrief Genos EI reports

  • Accepting and responding to feedback
  • Practise opportunity – asking for and responding to feedback

The Aware Leader

  • Review assessment results for self and other awareness
  • Recognising traits in self and observing in others
  • Practise opportunity – real play (role play) in response to scenarios
  • Transactional Analysis
  • Building more awareness – development tips

Day 2: Developing Emotionally Intelligent Competencies

Review day 1

  • Welcome back, agenda
  • Reflections and key learnings

The Authentic Leader

  • Review assessment results for Authenticity
  • Conduct Authentic conversations
  • Great questioning

The Expansive leader

  • Review assessment results for Emotional Reasoning 
  • Experiential activity: Making effective decisions
  • Practice opportunity – Debrief results of expansive thinking activity
  • Building emotional reasoning – further development tips

The Resilient Leader

  • Review assessment results for Emotional management
  • Defining personal resilience
  • Recognising in the moment pressure
  • Activity: Applying strategies to build resilience
  • Building emotional self-management – further development tips
  • Empowerment
  • Self-Assessment of Core Skills
  • Interpreting Assessment report results

The Empowering Leader

  • Inspiring performance – the business case
  • Coaching Techniques:
  • Questions to ask to elicit input at each stage
  • Coaching vs Training
  • Coaching Practise
  • Pairs or trios with observer for feedback
  • Swap roles
  • Group debrief


  • Summary of tips and techniques to improve EI
  • Action and commitment to implement skills in the workplace

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