- Duration: 90 minutes
- Category: Communication skills
- Platform: Adobe Connect
- Identify customer needs and motivators
- Establish a customer focused mindset
- Deliver customer service excellence using the 6 Pillars of extraordinary service
- Identifying Customer Needs and Motivators
- The Golden Circle
- Establish A Customer Focused Mindset
- R.E.A.C.H Model
- Be Extraordinary
- Deliver Customer Service Excellence
- Managing Difficult Customers
- The 6 Pillars to Extraordinary Service
We recommend that you test your computer prior to attending each session by clicking here
The connection test checks your computer to make sure all system requirements are met. If you pass the first three steps, then you are ready to participate.
As this is a interactive session we recommend using a headset with microphone or choosing a quiet space to work from. The chat functionality will be mainly used during the session.
Not quite the content you’re looking for?
Need a course you can’t find content for on our website? We have quite possibly the largest catalogue of course content in Australia! Let us know what you’re looking for and we will customise something for you.