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Snapshot
- Duration: 90 minutes
- Category: Communication skills
- Platform: Adobe Connect
Learning Outcomes
- Identify customer needs and motivators
- Establish a customer focused mindset
- Deliver customer service excellence using the 6 Pillars of extraordinary service
Course Outline
- Identifying Customer Needs and Motivators
- The Golden Circle
- Establish A Customer Focused Mindset
- R.E.A.C.H Model
- Be Extraordinary
- Deliver Customer Service Excellence
- Managing Difficult Customers
- The 6 Pillars to Extraordinary Service
Resources & Precourse Work
No pre/post work required.
We recommend that you test your computer prior to attending each session by clicking here
The connection test checks your computer to make sure all system requirements are met. If you pass the first three steps, then you are ready to participate.
As this is a interactive session we recommend using a headset with microphone or choosing a quiet space to work from. The chat functionality will be mainly used during the session.
We recommend that you test your computer prior to attending each session by clicking here
The connection test checks your computer to make sure all system requirements are met. If you pass the first three steps, then you are ready to participate.
As this is a interactive session we recommend using a headset with microphone or choosing a quiet space to work from. The chat functionality will be mainly used during the session.
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