Home · Course Details

Could you benefit from the ability to calmly resolve the complaints or issues raised by prickly individuals?

  • Duration: 90 minutes
  • Category: Communication skills
  • Platform: Adobe Connect

  • Identify different types of customers and approaches to deal with them
  • Apply active listening techniques to understand customer needs and deescalate conflict
  • Utilise the VALUE technique in dealings with customers to resolve problems

No pre/post work required

Name Date Time Location Cost
Virtual Class - Deal with Difficult Customers 15 March 2019 02:30 pm - 04:00 pm Online $165

Not quite the content you’re looking for?

Need a course you can’t find content for on our website? We have quite possibly the largest catalogue of course content in Australia! Let us know what you’re looking for and we will customise something for you.