- Duration: 90 minutes
- Category: Communication skills
- Platform: Adobe Connect
- Identify different types of customers and approaches to deal with them
- Apply active listening techniques to understand customer needs and deescalate conflict
- Utilise the VALUE technique in dealings with customers to resolve problems
|Virtual Class - Deal with Difficult Customers||15 March 2019||02:30 pm - 04:00 pm||Online||$165|
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