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Would you like to be more authoritative and be able to influence others in a positive manner?
Snapshot
- Duration: 90 minutes
- Category: Communication skills
- Platform: Adobe Connect
Learning Outcomes
- Identify and practise assertive verbal and non-verbal communication skills
- Apply principles of persuasion and influence to get to a ‘yes’
- Recognise communication styles and adapt for different audiences
- Use an assertive ability to say ‘no’ when necessary
Course Outline
- Assertive v Aggressive
- Communication styles
- The 6 Principles of persuasion
- Prepare and make requests
- Saying “No” Graciously
- DESC Teachnique
- Nonverbal assertiveness
- Maintain work relationships
Resources & Precourse Work
No pre/post work required.
We recommend that you test your computer prior to attending each session by clicking here
The connection test checks your computer to make sure all system requirements are met. If you pass the first three steps, then you are ready to participate.
As this is a interactive session we recommend using a headset with microphone or choosing a quiet space to work from. The chat functionality will be mainly used during the session.
We recommend that you test your computer prior to attending each session by clicking here
The connection test checks your computer to make sure all system requirements are met. If you pass the first three steps, then you are ready to participate.
As this is a interactive session we recommend using a headset with microphone or choosing a quiet space to work from. The chat functionality will be mainly used during the session.
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