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In the modern work environment, organisations increasingly need cohesive, flexible teams. For some people, teamwork comes naturally, for others, it’s a challenge. A crucial part of management, therefore, is knowing how to create an effective team form a group of potentially diverse people. MCI’s Building High-Performing Teams program provides insights into the essential elements of successful teams and how to develop a positive team culture in the workplace. Courses run in Sydney and Melbourne.

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  • Duration: 2 day
  • Pre-requisites: There are no pre-requisites for this course

  • Identify the stages of team development in your own work teams
  • Evaluate your interpersonal skills as both a team member and a team leader and enhance relationships within your work teams
  • Apply a range of tools to manage individual and team performance
  • Evaluate, apply and refine your team skills in the workplace
  • Give and receive feedback with greater confidence and effectiveness
  • Recognise the indicators of high performing teams

Setting the Context

  • Course outcomes
  • Personal objectives

Why Work in Teams?

  • Definition of a team
  • Personal experience
  • Why work in teams?
  • Types of teams
  • Reluctance to use teams
  • Team dysfunctions
  • Review activity: Team Challenge

Team Dynamics

  • Team dynamics
  • Different personalities and preferences
  • 4MAT model of communication
  • The importance of difference
  • Building synergy

Team Communication

  • Team communication
  • Adapting your communication style
  • Framing
  • The art of feedback
  • The Johari Window
  • DESC feedback

Team Development

  • Stages of team development

Enabling High Performance

  • The four elements of team performance
  • Team purpose
  • Team roles and responsibilities
  • Relationships within the team
  • Team processes
  • Lessons from geese

Leading the Team

  • Team leadership
  • Leading teams through change
  • Team conflict
  • ‘Stuck’ teams
  • Team problem solving: Six Thinking Hats
  • Creating solutions

Team Performance Plan

  • Team performance plan and template

Action Plan

  • Planning to put skills and knowledge into action at work
  • Further reading and references

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