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Unlike submissive and aggressive communication, assertive communication must be learned. It is a foundation on which mutual respect can be built – respect for ourselves and for others.
Mastering assertiveness is essential for effective communication.
This course will provide you with personal insight into the ways in which you respond to different people, situations and events. You’ll learn tools and techniques to effectively manage your responses and express your views and plans.

  • Duration: 1 day
  • Pre-requisites: There are no pre-requisites for this course

  • Differentiate between assertive, passive and aggressive behaviour and communication
  • Recognise and manage your behaviour
  • Identify when, why and how to respond assertively
  • Demonstrate your assertive rights
  • Openly express how you feel

Setting the Context

  • Introduction
  • Learning outcomes
  • Your personal goals

The importance of being assertive

  • Interpersonal interactions
  • Assertiveness
  • Why assertiveness?

How we react to different situations

  • Reacting versus responding
  • Transactional analysis
  • Assertive rights
  • Barriers to assertiveness
  • The social context
  • Empathy

Assertiveness at work

  • The work context
  • Assertive communication
  • Language of assertiveness
  • Voice of assertiveness

Your assertive rights

  • Saying no respectfully
  • Making effective requests
  • Promising
  • Renegotiating

Action Planning

  • Key take aways and actions to implement

Name Date Time Location Cost

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