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This course is ideal for anyone needing to learn how to write complex business reference documents such as policies, procedures, user guides and web content.
We’ll introduce you to tried and tested structured writing techniques that will help you write clear, concise and consistent documents. More effective documentation means your readers will be able to quickly find and understand the information they need to act, saving everyone time and effort.  
Writing Policies and Procedures is one of our Business Writing for Success suite of courses that run in Sydney and Melbourne.

  • Duration: 2 days 90min Virtual Classroom
  • Pre-requisites: There are no pre-requisites for this course

  • Establish a writing framework
  • Use a structured writing approach
  • Write effective and consistent processes, instructions and policies
  • Present information effectively for results
  • Use MS Word tools to help structure your writing


  • MCI Solutions Tandem methodology
  • What is structured writing
  • Structured writing in action
  • Elements of structured writing

Before you start writing

  • What you will need to know
  • Sourcing your information

Setting up a writing framework

  • Design guidelines
  • Chunking
  • Advance organisers
  • Consistency
  • Proximity

Analyse your information

  • Categorising information
  • Task-based & reference-based information

Analyse your document

  • Analysing purpose
  • Audience analysis
  • Content analysis
  • Delivery analysis

Building blocks of structured business documents Units of information

  • Bites
  • Topics
  • Benefits of a modular approach

Designing your content

  • Identifying content using a document framework table Structuring and sequencing your content Prototyping

Writing and presentation guidelines

  • Using the right language
  • Presenting lists, tables & graphics
  • Document standards and style guides

Writing processes

  • Guidelines for writing processes Using tables, flow charts and diagrams Dealing with long processes

Writing instructions

  • Guidelines for writing instructions Using tables, flow charts and diagrams Dealing with long instructions

Writing rules

  • Guidelines for writing rules
  • Using rules in processes and instructions

Writing terms

  • Guidelines for writing terms
  • Writing definitions

Presenting structures

  • Guidelines for presenting structures Complex structures

Presenting facts

  • Guidelines for presenting facts
  • Using lists, tables and graphics

Trialing, handover and evaluation Editing

  • Reviews
  • Handover & evaluation

MS Word tools for structured writing Creating and modifying Styles

  • Creating a Table of Contents
  • Using Autotext and QuickParts Creating a template
  • Taking screenshots
  • Testing readability

Before the course

Do you want to get the most out of this experience? To prepare for your Business Writing course, please:

  • Bring along 1 or 2 examples of an email or short document you have written.

If you need help or advice, email us at info@mci.edu.au or call 1300 768 550.


2 weeks after the course

Take time to revisit your action plan, written during the course, and your course workbook.

You might want to review some key concepts from the course, including:

  • Thinking clearly about your document’s purpose, outcomes and readers before starting to write.
  • Using Plain English to keep your writing concise and easy to understand.
  • Using a personal and positive tone.
  • Using headings, white space and bullet points to guide readers through a document.

What will you commit to improving in the next 2 weeks?

If you need help or advice, email us at info@mci.edu.au or call 1300 768 500.


4 weeks after the course

These  activities can assist you in enhancing business writing skills:

  • Asking for feedback from 2 colleagues on how your writing has changed since attending the course.
  • Reflecting on which of the key concepts from the course have you found most useful, and why.
  • Committing to an action plan to continue to develop your writing skills.

We would love to hear about your results! Please get in touch by sending an email to info@mci.edu.au


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