Home · Course Details

This introductory course is for anyone who needs to use Microsoft Outlook to manage email, schedule appointments, and keep track of contact information.

  • Duration: 1 day
  • Versions: This course is suitable for users of Outolook 2010, 2013, 2106
  • Target Audience: This is an entry level course and will suit anyone who is new to Outlook.
  • Prerequisites: There are no prerequisites for this course.

  • Become familiar with the Outlook screen
  • Create and respond to email messages
  • Organise and manage email messages
  • Prioritise Tasks
  • Use Calendar to schedule appointments
  • Create and work with contacts

Email Concepts

  • How Email Works
  • Email Addresses
  • Email Etiquette

Getting Started With Outlook

  • Basics Common Outlook Screen Elements
  • Using the Ribbon and Ribbon KeyTips
  • Accessing the Backstage View
  • Understanding the Quick Access Toolbar
  • Navigating to Outlook Features

Sending Email

  • Composing an Email Message
  • Creating a New Message
  • Adding an Attachment to a Message
  • Adding Importance and Requesting Message Receipts
  • Creating an AutoSignature
  • Sending a Blind Copy

Receiving Email

  • Opening an Outlook Data File
  • Reading Messages
  • Understanding Conversation View
  • Replying to a Message
  • Forwarding Messages
  • Finding Related Messages
  • Ignoring Conversations
  • Marking Messages as Unread

Working With Attachments

  • Inserting a File Attachment
  • Attaching Other Outlook Items
  • Previewing Attachments
  • Saving a File Attachment
  • Opening a File Attachment

Flagging Messages

  • Flagging Messages 
  • Sending a Message With a Flag
  • Removing a Flag

Junk Email

  • Spamming and Junk Email
  • Understanding Junk Email Options
  • Marking Messages as Junk Mail
  • Marking Messages as Safe
  • Managing the Senders Lists
  • Importing a Blocked Senders List
  • Exporting a Blocked Senders List
  • Deleting Junk Email

Working With the Calendar

  • Changing the Calendar Arrangement
  • Displaying Specific Dates
  • Navigating Within a Calendar
  • Changing the Current View
  • Creating a Second Time Zone
  • Removing a Time Zone
  • Creating a New Calendar
  • Working With Multiple Calendars

People

  • Understanding the People View
  • Viewing Your Contacts
  • Creating A New Contact
  • Deleting An Unwanted Contact
  • Recovering A Deleted Contact
  • Printing Contact Details

Tasks

  • Creating simple tasks
  • Changing task views
  • Sorting tasks
  • Deleting tasks
  • Printing a task list

Exercise Files

Shortcut Keys

Please note there is no pre-course work for this course.

Name Date Time Location Cost
Outlook Introduction 11 March 2019 09:00 am - 04:45 pm Sydney $462

Not quite the content you’re looking for?

Need a course you can’t find content for on our website? We have quite possibly the largest catalogue of course content in Australia! Let us know what you’re looking for and we will customise something for you.