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This introductory course is for anyone who needs to use Microsoft Outlook to manage email, schedule appointments, and keep track of contact information.

  • Duration: 1 day
  • Versions: This course is suitable for users of Outolook 2010, 2013, 2106
  • Target Audience: This is an entry level course and will suit anyone who is new to Outlook.
  • Prerequisites: There are no prerequisites for this course.

  • Become familiar with the Outlook screen
  • Create and respond to email messages
  • Organise and manage email messages
  • Prioritise Tasks
  • Use Calendar to schedule appointments
  • Create and work with contacts

Email Concepts

  • How Email Works
  • Email Addresses
  • Email Etiquette

Getting Started With Outlook

  • Basics Common Outlook Screen Elements
  • Using the Ribbon and Ribbon KeyTips
  • Accessing the Backstage View
  • Understanding the Quick Access Toolbar
  • Navigating to Outlook Features

Sending Email

  • Composing an Email Message
  • Creating a New Message
  • Adding an Attachment to a Message
  • Adding Importance and Requesting Message Receipts
  • Creating an AutoSignature
  • Sending a Blind Copy

Receiving Email

  • Opening an Outlook Data File
  • Reading Messages
  • Understanding Conversation View
  • Replying to a Message
  • Forwarding Messages
  • Finding Related Messages
  • Ignoring Conversations
  • Marking Messages as Unread

Working With Attachments

  • Inserting a File Attachment
  • Attaching Other Outlook Items
  • Previewing Attachments
  • Saving a File Attachment
  • Opening a File Attachment

Flagging Messages

  • Flagging Messages 
  • Sending a Message With a Flag
  • Removing a Flag

Junk Email

  • Spamming and Junk Email
  • Understanding Junk Email Options
  • Marking Messages as Junk Mail
  • Marking Messages as Safe
  • Managing the Senders Lists
  • Importing a Blocked Senders List
  • Exporting a Blocked Senders List
  • Deleting Junk Email

Working With the Calendar

  • Changing the Calendar Arrangement
  • Displaying Specific Dates
  • Navigating Within a Calendar
  • Changing the Current View
  • Creating a Second Time Zone
  • Removing a Time Zone
  • Creating a New Calendar
  • Working With Multiple Calendars


  • Understanding the People View
  • Viewing Your Contacts
  • Creating A New Contact
  • Deleting An Unwanted Contact
  • Recovering A Deleted Contact
  • Printing Contact Details


  • Creating simple tasks
  • Changing task views
  • Sorting tasks
  • Deleting tasks
  • Printing a task list

Exercise Files

Shortcut Keys

Please note there is no pre-course work for this course.

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