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This introductory course is for anyone who needs to use Microsoft Outlook to manage email, schedule appointments, and keep track of contact information.
Snapshot
- Duration: 1 day
- Versions: This course is suitable for users of Outolook 2010, 2013, 2106
- Target Audience: This is an entry level course and will suit anyone who is new to Outlook.
- Prerequisites: There are no prerequisites for this course.
Learning Outcomes
- Become familiar with the Outlook screen
- Create and respond to email messages
- Organise and manage email messages
- Prioritise Tasks
- Use Calendar to schedule appointments
- Create and work with contacts
Course Outline
Email Concepts
- How Email Works
- Email Addresses
- Email Etiquette
Getting Started With Outlook
- Basics Common Outlook Screen Elements
- Using the Ribbon and Ribbon KeyTips
- Accessing the Backstage View
- Understanding the Quick Access Toolbar
- Navigating to Outlook Features
Sending Email
- Composing an Email Message
- Creating a New Message
- Adding an Attachment to a Message
- Adding Importance and Requesting Message Receipts
- Creating an AutoSignature
- Sending a Blind Copy
Receiving Email
- Opening an Outlook Data File
- Reading Messages
- Understanding Conversation View
- Replying to a Message
- Forwarding Messages
- Finding Related Messages
- Ignoring Conversations
- Marking Messages as Unread
Working With Attachments
- Inserting a File Attachment
- Attaching Other Outlook Items
- Previewing Attachments
- Saving a File Attachment
- Opening a File Attachment
Flagging Messages
- Flagging Messages
- Sending a Message With a Flag
- Removing a Flag
Junk Email
- Spamming and Junk Email
- Understanding Junk Email Options
- Marking Messages as Junk Mail
- Marking Messages as Safe
- Managing the Senders Lists
- Importing a Blocked Senders List
- Exporting a Blocked Senders List
- Deleting Junk Email
Working With the Calendar
- Changing the Calendar Arrangement
- Displaying Specific Dates
- Navigating Within a Calendar
- Changing the Current View
- Creating a Second Time Zone
- Removing a Time Zone
- Creating a New Calendar
- Working With Multiple Calendars
People
- Understanding the People View
- Viewing Your Contacts
- Creating A New Contact
- Deleting An Unwanted Contact
- Recovering A Deleted Contact
- Printing Contact Details
Tasks
- Creating simple tasks
- Changing task views
- Sorting tasks
- Deleting tasks
- Printing a task list
Resources & Precourse Work
Shortcut Keys
Please note there is no pre-course work for this course.
| Name | Date | Time | Location | Cost (inc GST) | |
| Outlook Introduction | 16 September 2019 | 09:00 am - 04:45 pm | Melbourne | $462.00 | |
| Outlook Introduction | 5 November 2019 | 09:00 am - 04:45 pm | Sydney | $462.00 | |
| Outlook Introduction | 25 November 2019 | 09:00 am - 04:45 pm | Sydney | $462.00 |
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