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Today’s managers are expected to demonstrate vision, be excellent communicators, manage team effectively, build a culture that is invigorating and fun, and maintain a work-life balance – all part of the job! This course provides you with the skills and techniques to be a superior business leader and people manager. Courses run in Sydney and Melbourne.

  • Duration: 2 days

  • Analyse your natural leadership style and identify areas for development
  • Explain the concept of Emotional Intelligence and its importance for leadership
  • Create a leadership development plan
  • Evaluate your team to ascertain differences in communication and personality
  • Use strategies to communicate effectively with people with different styles
  • Formulate a plan and goals to create results
  • Use strategies to enhance employees’ performance
  • Coach an individual through a performance management session
  • Create and commit to a personal leadership vision


  • Setting the context
  • Where do you choose to play?
  • Learning outcomes
  • Personal objectives

The Adaptable Leader

  • What kind of leader do I want to be?
  • Leadership styles
  • Leadership focus
  • Leadership direction

Emotional Intelligence

  • What is Emotional Intelligence?
  • Emotional intelligence and leadership
  • Responsibility

Understanding Teams and Individuals

  • Team versus group
  • The power of teams
  • Understanding different personalities in your team 4 dimensions of behaviour

Modelling the Way

  • Leader as role model
  • Making tough decisions

Team Engagement

  • Engagement
  • On or off the bus
  • Motivation for buy-in
  • Fostering collaboration

Planning Success

  • Working on the business
  • The planning process
  • The vision
  • What's happening now?
  • Generate options
  • Setting SMARTIES Goals
  • Getting into action
  • Monitoring progress

Enhancing Performance

  • What is enhancing performance?
  • The skill of feedback
  • Managing performance 'on the fly'
  • Addressing challenging performance
  • Performance management

Be the Vision and the Act

  • Your leadership vision
  • Action plan
  • References and further reading

Before the course

Want to get the most out of this experience? To prepare for your Leadership: Managing People course, please:

If you need help or advice, email us at info@mci.edu.au or call 1300 768 550.

2 weeks after the course

Take time to revisit your action plan, written during the course, and your course workbook.

You might want to review some key concepts from the course, and complete these activities:

  • Meet with your Manager to discuss the results you gained from the Leadership Competency Questionnaires and together create a development plan.
  • Read the document about Managing Yourself and Your Relationship and complete the exercise.

What do you commit to focusing on improving in the next 2 weeks?

If you need help or advice, email us at info@mci.edu.au or call 1300 768 550.

4 weeks after the course

These activities can assist you in enhancing your people management skills:

  • Review your Personal Leadership vision and professional development plan, write at least 2 professional development SMARTIES Goals for the next month.
  • Write at least 3 SMARTIES Goals for your part of the business. Communicate them with your team and collaboratively adjust and enhance where appropriate.
  • Take time out to reflect and gain Emotional Intelligence about your behaviour. Consider these questions and note your responses in a journal:
    • Who have you given feedback to over the last month? How was it received?
    • Who do you need to give feedback to? What do they need to know to enhance their performance?
    • What have been your challenges over the last 4 weeks? How well do you feel you managed the challenges? Is there anything you would do differently if the situation occurred again?
    • What have been your successes over the last 4 weeks? What feedback would you give yourself about your ability to create the success?

We would love to hear about your results! Please get in touch by sending an email to info@mci.edu.au or share them with us on Linked In or Twitter.

Name Date Time Location Cost
Leadership Managing People 29 & 30 June 2021 09:00 am - 04:45 pm Sydney $1,400.00

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