Certificate IV in Customer Engagement (BSB40315)
The best teams are a delicate balance of strong personalities and hidden talents. It takes understanding, empathy and perception to know how to bring out the best in each individual to get projects finished. With an improved ability to interpret group and individual dynamics, participants may find themselves being asked to lead teams efficiently in innovative, nurturing work environments. For those with excellent communication and interpersonal skills, this certificate will harness their talents. Calmly resolve complicated situations and make sure customers and employees remain satisfied. Completing this program will boost their confidence so that they can tackle complex duties, mentor staff and oversee necessary administrative roles with greater ease and perspective. Not only will they learn the techniques needed to direct teams and delegate tasks, they will also acquire the tools needed to manage stress, their own and their employees’, at home and in the workplace.
Duration 6 – 24 months
Face-to-face workshops + work-based learning activities