Certificate III in Customer Engagement (BSB30215)

This qualification reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.

Duration 18 – 24 months

Nationally Recognised Qualification

FLEXIBLE DELIVERY Online self paced, Virtual interactive classroom, Blended or Face-to-face

NEW FUNDING AVAILABLE *Enquire for eligibility **Limited Time Only