Diploma of Management

The Diploma of Management is Australia's leading and most highly respected qualification for middle to senior managers.  The qualification allows for a whole range of ways to combine units to suit your job role and to ensure that you are recognized for your skills.

 

Management Consultancy International has added innovative and fresh components to the qualification to enable you to step into leadership roles in your organization.  As tougher economic times bite, this is your opportunity to rise to the top and display skills and attitudes that set you apart from the rest.

Qualification Overview

What is unique about the way in which Management Consultancy International delivers the Diploma of Management?

Management Consultancy International introduces content that is in line with cutting edge leadership thinking.  Learn:

• How to adopt guidelines to communicate effectively when handling important conversations to ensure positive outcomes.

• To develop credibility and the ability to recognise key behavioural styles.  Gain insight into how to use influencing skills in challenging situations such as influencing upwards or dealing with peers and team members. Review key influencing strategies in real-time contexts and practise application of skills to increase your level of influence in the organisation.

• To develop a heightened level of emotional intelligence to deal with challenges that arise in the team including on-going goal setting and establishing the team's guiding principles.  Work with the Situational Leadership model to set your sights on the right targets to build the right kind of leadership - know when to direct, support, coach and delegate.

• Establish yourself as a role model in the team by living the organisation's values.

• Adopt the habits of highly effective people and acquire basic project management skills to cope with demanding workloads.  Enhance team and own performance by allocating the right skills to the right people at the right time. Understand the difference between urgent and important tasks and how to re-prioritise the day when needed.  Deal with stress and develop coping mechanisms for dealing with pressured situations. Develop basic project management skills to ensure effective workflow.
• Understand and apply the GROW model to create a coaching journey with your coachee. Set outcomes in both formal and ad-hoc settings. Interrogate reality and explore options so that team members are empowered to take ownership and responsibility. Gain commitment from team members to effective actions and changes through the provision of appropriate feedback.

• Select and induct new team members into the team and ensure retention of staff through positive motivation.

Who should do this qualification?

This qualification reflects the role of individuals who are engaged to manage the work of others or to add value to or review management practices. Their role may be in any industry or organisational setting. The BSB51107 Diploma of Management requires a sound theoretical knowledge base and managerial competencies to plan, carry out and evaluate own work and/or the work of a team.

How will you be assessed?

Management Consultancy International has the unique portfolio builder that assists you in creating, collating and presenting evidence.
This process ensures that you have a 100% chance of completing the requirements of the qualification and being found competent.
Recognition of Prior Learning services are also available for those who have the necessary skills and knowledge.

Course outline - 6 days

(Upgrade candidates from The Certificate 4 in Frontline Management may RPL Days 1 and 2 of the program)

Module 1          BSBMGT502B Manage people performance

• Set program objectives and identify key outcomes
• Use the DISC profiling process to recognize different behavioural styles
• Learn to adapt your own style in a range of situations
• Review two key communication tools - Transactional Analysis and CASE
• Utilise and gain experience in applying these models for holding tough conversations to improve team effectiveness and to manage performance
• Gain insight into giving useful feedback to improve performance

Module 2          BSBWOR501A Manage personal work priorities and professional development

                    BSBPMG510A Manage projects

                    BSBMGT515A Manage operational plan

• Review the seven habits of highly effective people
• Delegate to others in an effective way
• Prioritise within a highly effective time management system to identify issues of urgency
• Avoid the 'time-wasters' and use technology to save time
• Know how and when to say 'no' and to suggest other solutions
• Apply basic project management skills to ensure that risk is minimized and outcomes are reached
• Use communication skills as a way of managing workflow
• Implement solutions on how to deal with stress

Module 3          BSBWOR502A Ensure team effectiveness

• Become familiar with some of the key theories on leadership
• Determine how theory is applied to organisational requirements in a practice
• Understand the generic principles of what motivates people to perform at high levels
• Be knowledgeable of the two main theories of motivation based on Maslow and Hertzberg's thinking
• Have a range of practical motivating skills to apply in differing situations
• Be able to create teams that are engaged with their work
• Acquire techniques for giving feedback without losing motivation

Module 4          BSBHRM402A Recruit, select and induct staff 

• Review processes for the effective selection of staff
• Have practice in creating suitable interview questions
• Doing the groundwork    
  • Define the job clearly - a strong picture of the ideal candidate
  • Review organizational culture to determine best-fit for job role
  • Screen CV's and application documents
  • Establish a shortlist
• Plan and prepare for the interview
  • Prepare to answer questions
  • Prepare questions to ask - different types of questions
  • Plan the agenda
• Conduct the interview
  • Handle personality types
  • Deal with different types of applicants
  • Other guidelines for interviewing
  • EEO guidelines - risks
• De-brief and follow-up
  • Follow a process for evaluating the applicants
  • Reach a decision
  • Follow up with the applicants
• Set effective induction

Module 5          BSBLED501A Develop a workplace learning environment

• Review what is coaching and how it differs from mentoring and training
• Understand the context - When should we coach? What skills do we need?
• Have a look at our own mindset - What work do we need to do within ourselves in order to coach successfully?  How do I raise my own level of emotional intelligence?
• Conduct individual coaching sessions and give positive feedback
• Look closely at the GROW model and how to apply it in real-time contexts
• Have extensive practice at running coaching sessions and receive feedback

Module 6          BSBCUS501A Manage quality customer service

• Build your ability to influence internal and external clients through increasing credibility and strength of relationships
• Use a range of techniques and tools to influence others positively
• Apply Prof Robert Cialdini's Six Principles of Influence in a practical way
• Use Emotional Intelligence skills to respond to a range of situations
• Handle difficult people in an effective way to resolve conflict
• Understand Systems thinking to improve your management performance

            OR

Module 6          BSBFIM501A Manage budgets and financial plans

• Review the Basics of the Accounting system and understand the different functions of accounting
• Be familiar with key accounting terminology
• Understand principles and concepts such as assets and liabilities; Revenue and expenditure; Profit and loss; Working capital and cash flow
• Understand how to read financial statements and how to use the balance sheet
• Improve your planning and budgeting abilities
• Understand the big picture perspective of the financial side of a business
• Determine ways in which the organisation could improve financial performance

How do you benefit from the training sessions?

Training sessions are your opportunity for discussion and debate and to learn from others in the room. It is often not the facilitator who has all the knowledge - your peers have much experience to share as well.

All sessions combine a range of different methodologies to allow you to gain insight into the way in which you communicate and to learn from others in the group.

In the session, there are:

• Scenarios and role plays
• DVD's to view
• Group discussions and debates
• Some theoretical input
• Additional reading

You also receive a USB with interesting and relevant articles as well as video and audio podcasts.

Nationally Recognized Training - NSW Vocational Education & Training Accreditation Board